Dell's Sorry History of Microphone/Soundcard Issue (Update)

Discussion in 'Dell' started by Class_Action, Nov 16, 2005.

  1. Class_Action

    Class_Action Guest

    Dell's Sorry History of Microphone/Soundcard Issue
    --------------------------------------------------

    Here are the selected compilations of Dell microphone/soundcard issue
    posted in the Dell Dimension audio forum. Note that the problem was
    reported from the very beginning of the forum establishment in late
    1999 and continuing to this day. It makes you wonder if Dell ever
    made functioning mic/soundcard.

    Despite all the numerous problem reports spanning many years, Dell is
    unconscionably not only not acknowledging the problem, but
    reprehensively engages in jerking around the customers with the same
    runaround tactic over these years. [See the post on (1/29/2002)]

    A law firm is on the verge of being retained to file a class action
    lawsuit on this issue. If you would like join in the lawsuit or have
    relevant information to pass along, please email:


    [the last character in name is numeral one]


    Dell's Sorry History of Microphone/Soundcard Issue
    http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=50332

    The link ends by Dell starting a new thread and locking it
    so no one could reply, they made it a sticky post for two months
    (locked) then they removed the sticky status and the post was
    dropped back about 20 pages of posts to HIDE it.


    Poor mic pick-up (12/6/1999)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=422

    if this mic is more than 6 or 8 inches from my mouth
    at normal speaking levels, it barely picks up my voice.


    MICROPHONE=POOP (12/10/1999)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=495

    FOR THE LOVE OF GOD WILL SOMEONE PLEASSSSEEEE TELL ME
    HOW TO GET MY MIC TO RECORD?!?!

    I am experiencing the same problem and so are many others
    if you look around in the DellTalk area. It drives me nuts!


    Mic recording low (12/25/1999)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=848

    My mic works but it is low. I have to turn the speakers all the
    way up to hear anything recorded through the mic.

    There is something very wrong with this Yamaha sound system that
    needs to be fixed and from all the people posting here this is
    not just an isolated problem. When and how will Dell fix it???

    I have had my Dimension XPS T for a couple of months now, and
    have the same low Mic volume as you do. I am also getting very
    frustrated.


    Microphone (5/4/2000)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=4894

    the mic does not pick up my voice unless I put it
    right up on my mouth.

    I too am having the same problem, with the same setup.
    Apparently Dell needs to take some action on this problem.


    Montego II A3D low mic volume solution!!!! (5/8/2000)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=4951

    There clearly is an issue here - Myself and three collegues all
    have the same problem on brand new Montego/Dimension systems.
    At the very least the factory settings are not correct and the
    user is left fumbling round randomly!

    They obviously don't include a mic test before shipping.


    Microphone - low input (9/6/2000)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=7947

    I have to yell into my Dell provided microphone for anyone to hear
    me

    Just got off the phone w/Customer Service, they told me that
    the microphone provided was provided "as a COURTESY"

    This is EXTREMELY disappointing, I expect better from Dell.


    Unable to record with a microphone (12/7/2000)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=9981

    I seem to be unable to record anything with a microphone from SB.
    Only when I shout really hard I get a fuzzy little noise recorded


    Live Value Soundcard: Mic record level too low (1/29/2002)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=21877

    I have my Dimension 8200, Win ME, Soundblaster Live soundcard for
    two months here is my story.

    I discovered that using the creative sound recorder I had to put
    the record level on max, select +20% gain in the mixer and put the
    mic 3 inches from my mouth or else it wouldnt pick up what i said.

    so i contacted Dell tech support they advised me to uninstall the
    soundcard and reinstall it. I did that and it made no difference.

    They told me to uninstall the windows sound recorder and reinstall
    it, that made no difference either,

    they told me to uninstall the whole of windows multimedia
    I did that and it made no difference


    I also hope you find the answer. I too would have liked to use
    Netmeeting! I have a 4300 with ME and the same sound card. Same
    exact problem. Dell actually sent someone out to install a new
    card, no help. I also reinstalled the OS once, drivers twice,
    no help.

    After trying all the things Dell suggested and that Creative Labs
    suggested, Dell sent me out a new soundcard. Didn't make a blind
    bit of difference.

    Well... technician came and installed new card (same type SB Live
    Value! 512V CT4780).... He tried uninstalling, reinstalling drivers
    etc.... all the same stuff I have tried before.... still no
    better....

    Hey !!! This seems to be a DELL age old problem. I have a DImension
    4100 with Soundblasterlive 512V and Windows Millenium. I have
    exactly the same problems when trying to record.

    This system was purchased in fall 2000.... No resolution yet!!! not
    a good sign.

    I don't want to -eat- this microphone!!!!

    Yes! PLEASE let me know if they successfully fix that problem
    either through replacement or otherwise! They should just recall
    that card and give us something that works if it's just a defective
    card because it seems there's a good bunch of us with the same
    problem!


    XPS GEN 4 - Audigy 2 zs Microphone Too Quiet (1/5/2005)
    http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55447

    I have my mic volume all the way up, the booster on, and its still
    way too quiet. I had to practically put the mic in my mouth.


    Low Mic Volume on Audigy 2 Zs (2/14/05)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55500

    I have seen similar problems in the forums without a solution.
    Has anyone been able to fix this?

    When I plugged a mic into the front panel, the volume is so low
    that you have to scream.

    I have the same problem with the same computer and the same
    soundcard.


    SB Audigy 2 ZS GEN4 No sound through microphone (3/11/05)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=56256

    Now a tech is sheduled to come to the house and replace the sound
    card. Just what I need a 7 day old system for which I paid extra
    for a high end sound card and now I'll have a refurbished one.

    As I recall on my Dimension XPST 700r there were issues with that
    SB card as well. You would think they could get their act
    together.


    Confirmed problem with SoundMax integrated audio (5/9/05)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57548

    I want Dell to fix the problem in my $1500 machine! Now they are
    saying it is an O/S incompatibility with the onboard sound and I
    should do a PC Restore. Hello? It is still using the system that
    shipped with it. XP SP2. If it's incompatible, then this problem
    existed from the factory.

    A Dell tech wanted to reinstall the multimedia part of xp. When I
    asked why, the Dell tech said there's possible conflict. I asked
    why then Dell shipped out systems with possible -- known --
    conflict.

    What's infuriating is Dell techs say they never had calls on
    soundcard/microphone problems, but then later they say they had a
    couple of calls, like when I asked the Dell tech shortly after the
    mumbling.

    Saying that there's possible conflict without having dealt with
    problem calls meant that Dell knew about the problem before
    shipping. Dell techs had to change the weasel, initial "story"
    about not having dealt with the problem calls, seeming to give the
    impression Dell didn't know about the problem before shipping. But
    then that brings up the question: Does Dell test components'
    compatibility?


    microphone does not work HELP (5/14/05)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57668

    I just can't believe that I got rammed hard by Dell and didn't even
    get a kiss from it !!!


    I DARE DELL (5/15/05) [DELETED]
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57678

    I dare anyone from DELL to solve this problem.

    Since getting my new system i have correctly connected my
    microphone headset to the mic port on the SB card but although
    I can hear very well, my voice is very quiet.

    Do you know a way to record an outgoing message without "eating"
    the microphone?


    can't get mic to work on Sound Blaster Audigy 2 ZS (5/14/05, 6/3/05)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=57660

    After reading through this forum it was interesting to see how many
    problems they have with this board, yet each support tech acts like
    it never happened before. They teach Acting 101 at tech school.


    can't get mic to work on Sound Blaster Audigy 2 ZS (6/14/05)
    http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=58450

    It sure isn't yours. It's Dell's problem. It's Dell's
    responsibility to fix. Dell put together the configuration. Dell
    should have tested it. Dell should have known about the problem.
    Again, why the "never heard of" charade even now -- after many
    problem reports for a long time!!
    There are currently two class action lawsuits:

    http://www.seegerweiss.com/
    http://www.lerachlaw.com/


    Is there a fix for Dell's low mic problem? (7/16/05)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=59038

    I haven't seen any fix. It's amazing how many people (including me)
    have this problem with Dell computers and Dell seems to be unable
    or unwilling to address it.


    Microphone on Audigy 2 ZS not recording (8/9/05)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=59439

    I just got my new XPS Gen 5 and can't get it to record any audio
    using my microphone.
    I have to scream into the microphone

    this problem has been posted on this forum for many months without
    any resolution.


    Microphone - weak input, out of ideas... (8/29/05)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60002

    Dell tech support insisted I reformat my hard disk and reinstall
    everything.

    It's really sad to see this problem persist for so long without any
    help from Dell Support. If you search this forum, you'll see many,
    many posts about this. What's really pathetic is that you were sent
    a replacement sound card and told to reformat when Dell should know
    by now that it's not just YOUR card that's not performing as it
    should.

    I am amazed (& frustrated) with the numerous "hoops" that Dell Tech
    Support had me jump through over 12 days without ever admitting a
    problem.

    Your tactic seems to be to "wear the customer out" until he/she
    gives up.


    Augiby SB ZS microphone problems FIX HERE!!!! (9/9/05)
    http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60340

    I can see it coming, my warranty ends in November 05 and Dell's
    gona tell me to pound sand.

    I tried an old Yamaha Waveforce 192XG out of my 5 year olds PC and
    guess what? It worked.

    Now I don't know about you, but that doesn't make me feel good
    about the $$$ I spend on my XPS system.


    WEAK MICROPHONE + AUDIGY 2 PROBLEM - TRY THIS... (9/18/05)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60572

    Brand New XPS 600 with Audigy 2 Zs. I have tried every option that
    has been suggested on the forums and via Google search. I just
    can't get any decent volume from my mic.

    Therefore, Madam, I kindly ask that Dell take its responsibility to
    make my XPS system (under warranty) fully functional.

    I think I have seen every single volume control slider that exists
    in the system, XP, Creative, etc.

    I just got my machine Friday, an XPS 600 with the Audigy 2ZS with
    the same exact problem all of you are having. I can get some mic
    volume with everything upped but it is not exceptable.

    Well, I just installed my second Audigy 2ZS replacement card (a
    refurbished one, according to the package), and not surprisingly
    the issue remains exactly the same...

    I told the support that another replacment likely wouldn't help,
    but what do they care.... He claimed he is not authorized to send
    another type of soundcard (and did not want to put me in contact
    with someone who was).

    I still think they made a change on the card itself to reduce the
    mic gain because they had a lot of complaints about
    noise/interference in the mic line.

    I have been through every switch, slider and control with XPS
    Advanced support at least twice. This isn't a user error.


    At a Loss!!!! Dimension Audio problems (10/3/05)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=60815

    They had me do the complete restore right away, but the problem
    came back within a week or so. They are going to make me do a
    complete restore again.

    You're joking..... for real????? That's ridiculous !!!! I'm sorry
    to hear that, I cannot believe NO ONE can figure out a problem that
    many people are having.


    Low output from "standard" mic (10/9/05)
    http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61118

    I can't get the mic that comes with the computer to generate much
    output.

    If you go to Dell tech support with the mic problem and ask if
    they've heard of the mic problem, they will most likely say they've
    never heard of the mic problem !!


    can't get mic to work on Sound Blaster Audigy 2 ZS (10/13/05)
    http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=58450

    This is a widespread and continuing problem with the Dell version
    of the Audigy 2 ZS sound card. The mic input does not work.

    Yet Dell is still bundling these cards with its systems.


    Low volume microphone problem -DELL OEM Audigy 2 ZS soundcard
    (10/21/05)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61522

    Apparently DELL conveniently chose to delete the thread of
    all customers having the low volume microphone issue on their
    newly shipped XPS Gen systems, entitled: Microphone Problems
    Listing (10/14/05)

    That is to me pretty much confirming the existence of the problem
    but not taking the responsibility to address it. Shame on you!


    Low Mic Volume? (10/29/05)
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=61754

    I have read several posts about the low mic volume on Dimension
    Desktops with the Soundblaster 24k Sound Card but unfortunately I
    haven't found any of them with a solution. Is there to date a
    solution for this?

    I bought my pc for the purpose of Voice chatting that I use for
    business purposes on a daily basis and would really appreciate
    any fix for this.
     
    Class_Action, Nov 16, 2005
    #1
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  2. Class_Action

    Bob Levine Guest

    Class_Action wrote:

    <SNIPPED>

    I truly envy you. You obviously have nothing important to worry about.

    Bob
     
    Bob Levine, Nov 16, 2005
    #2
    1. Advertisements

  3. This is an amazing coincidence. According to a letter I received just today
    from some Publishers at a clearing house I am on the verge of becoming a
    millionaire. ;-))

    Sound cards on my Dells all work fine.
     
    HillBillyBuddhist, Nov 16, 2005
    #3
  4. Class_Action

    Jan Alter Guest

    Are you saying that everything else with your Dell is fine?
     
    Jan Alter, Nov 16, 2005
    #4
  5. Class_Action

    Charles Guest

    Three Dell Desktop computers. Gave two to the kids as I replaced mine. All
    computers working great. Have upgraded and "downgraded" Definitely no
    sound card problems...... Chuck


     
    Charles, Nov 17, 2005
    #5
  6. Class_Action

    kony Guest

    You have no idea what in the world you're talking about.

    Dell has used MANY different platforms in that period of
    time. Most of them were industry standard, there was no
    difference in the Dell implementation than you'd fine
    assembling it yourself or getting it done at a shop, except
    in some special cases where the user was particularly
    specifying for an unusually well-tuned-towards-audio,
    system, in which shielded cabling was used. This is not
    normal for any system and thus, it cannot be considered a
    defect for Dell to do what everyone else did.

    FWIW, Dell does not "Make" mics or soundcards, they use
    standardized solutions.

    What did you expect?

    Whiney users need to be jerked around sometimes.
    Fact is, anyone who's done a bit of work in analog audio
    knows you can't just go stringing cables all over the place
    around high speed digital equipment. Not that it's
    impossible, or hard, to do, but more expensive.

    If you want a more expensive audiophile grade system, you
    have to buy that SPECIFIC THING, not a generic Dell, or HP,
    or Gateway, etc, system. You can't just go to a shop and
    expect anything different either, you will have to clearly
    specific your needs and determine whether anyone there is a
    competent builder towards the end of analog audio quality.


    GOOD GRIEF!

    Did you ever consider that you can't blame an OEM for your
    lack of ability to use windows? MIc boost and recording
    levels have to be set.

    There is nothing special about Dell Mic recording. Open the
    mixer, select it as the recording source, and get on with
    life.

    I've snipped the rest, becaue it only serves to show one
    central thing- computers are user-configurable and in their
    default configuration, they have the "potential" to do many
    things, but are not optimized for ALL these things- the user
    must configure it. Same thing goes with a home stereo, if
    you had it set to record to tape from the radio, then you
    plug in a mic, you can't just whine that the mic doesn't
    work, you have to reach out a finger and adjust the amp (or
    whichever applicable device).

    The funny thing is, I wonder how many people ever bothered
    to read the manuals or seek basic audio advice on Google.
     
    kony, Nov 17, 2005
    #6
  7. Class_Action

    Bob Levine Guest

    I've never had a problem with a Dell (or any other computer) that
    couldn't be fixed easily with a phone call or e-mail.

    Bob
     
    Bob Levine, Nov 17, 2005
    #7
  8. Class_Action

    Class_Action Guest

    These must not have been Dell Techs:

    so i contacted Dell tech support they advised me to uninstall the
    soundcard and reinstall it. I did that and it made no difference.

    They told me to uninstall the windows sound recorder and reinstall
    it, that made no difference either,

    they told me to uninstall the whole of windows multimedia
    I did that and it made no difference

    Dell tech support insisted I reformat my hard disk and reinstall
    everything.

    I am amazed (& frustrated) with the numerous "hoops" that Dell Tech
    Support had me jump through over 12 days without ever admitting a
    problem.

    I told the support that another replacment likely wouldn't help,
    but what do they care.... He claimed he is not authorized to send
    another type of soundcard (and did not want to put me in contact
    with someone who was).

    I have been through every switch, slider and control with
    XPS Advanced support at least twice. This isn't a user error.
     
    Class_Action, Nov 17, 2005
    #8
  9. Class_Action

    Class_Action Guest

    The same song and dance?

    From: "Charles" <cb65ATcamcost.nat>
    Date: 10/26/05

    Two desktops, two laptops...no sound problems. In fact no
    hardware problems at all. Chuck

    Don't believe Dell forum moderator?

    http://forums.us.dell.com/supportfo..._audio&message.id=48561&highlight=3-16#M48561
    DELL-Cody, Forum Moderator:

    UPDATE [3-16-04]: Information posted prior to 3/16/04 has been
    saved and forwarded to Dell Engineering. Thank you very much for
    your assistance in this matter.

    Thank you all for your assistance and patience in this matter. I
    have requested closure of this case from Dell Engineering,
    preferably with some additional data that will explain the problem
    and/or any further troubleshooting information.

    It does not appear at this time that a hardware fix is available.

    For this reason, I am requesting the additional clarification.
     
    Class_Action, Nov 17, 2005
    #9
  10. Class_Action

    Class_Action Guest

    So? Is that the cause of low mic volume problem?
    Haven't heard of "Proprietary"? Isn't it well known that Dell power
    supplies, for example, are compatible only with Dell system?
    Even when 'whine' about problems even Dell acknowledged?

    http://forums.us.dell.com/supportfo..._audio&message.id=48561&highlight=3-16#M48561

    DELL-Cody, Forum Moderator:

    UPDATE [3-16-04]: Information posted prior to 3/16/04 has been
    saved and forwarded to Dell Engineering. Thank you very much for
    your assistance in this matter.

    Thank you all for your assistance and patience in this matter. I
    have requested closure of this case from Dell Engineering,
    preferably with some additional data that will explain the problem
    and/or any further troubleshooting information.

    It does not appear at this time that a hardware fix is available.
    For this reason, I am requesting the additional clarification.
    For low mic volume problem?
    For low mic volume problem?
    I have my mic volume all the way up, the booster on, and its still
    way too quiet. I had to practically put the mic in my mouth.

    I have been through every switch, slider and control with
    XPS Advanced support at least twice. This isn't a user error.

    I think I have seen every single volume control slider that exists
    in the system, XP, Creative, etc.
    I have been through every switch, slider and control with
    XPS Advanced support at least twice. This isn't a user error.

    I think I have seen every single volume control slider that exists
    in the system, XP, Creative, etc.
    Maybe Dell Techs don't either?

    so i contacted Dell tech support they advised me to uninstall the
    soundcard and reinstall it. I did that and it made no difference.

    They told me to uninstall the windows sound recorder and reinstall
    it, that made no difference either,

    they told me to uninstall the whole of windows multimedia
    I did that and it made no difference

    Dell tech support insisted I reformat my hard disk and reinstall
    everything.
     
    Class_Action, Nov 17, 2005
    #10
  11. Class_Action

    kony Guest

    It is clearly an indication that there is no such thing as a
    "Dell low mic volume problem". Rather, there is a "Windows
    users don't know how to adjust windows settings, including
    MIC volume, problem."

    Yes, now name even one proprietary Dell standard for sound.
    I don't think you can, but IF there is one and you name it,
    then show it is common across multiple platforms and years
    in Dell systems. It isn't. It's not a matter of odds, your
    conjecture is simply invalid because you lack the knowledge
    to make it.
    Actually, no.
    There were a few that were different, and as with all things
    that became quite noteworthy because of the difference.
    That didn't make them "many", nor "most" of the Dells sold.

    Now explain why you fell a power supply is proof of audio
    differences? This is another indicator that you have no
    idea, not being able to draw a Dell-specific audio
    reference, but then of course you wouldn't, because there is
    no Dell-specific reference, just a bunch of Dell owners that
    can't change windows settings.

    I'm going to hazzard a guess that there are a ton of Dell
    owners who would have their text too small if they booted up
    their systems at 1600 x 1200 resolution too, but do they
    claim Dell is the problem or just change the font size?

    Dell acknowledging a problem does not make it a Dell-unique
    problem. It's quite common on integrated audio with
    unshielded cables inside a system, and even more common when
    the audio codec supply lines aren't filtered with a linear
    regulator on the board.

    If Dell acknowledges a problem with Outlook Express
    infecting window if you indiscriminately open an email with
    an attached virus, does that put the blame on Dell? No.

    The fact of the matter is, if you want to buy low-end parts
    or have certain features, you have to accept the compromises
    that come with them. Dont' want to accept that? Fine,
    don't, but it makes no difference.

    Did you measure signal levels?
    You write "low mic", but in fact, you have presented no
    evidence to isolate the mic as being low volume rather than
    some mixer setting, the absence of mic boost activated, or a
    driver bug. Dell is not to blame for a buggy driver or
    windows setting that needs changed.

    Since Dell does not use proprietary audio (including mic),
    if your claim is correct you will find evidence of it across
    all systems using same hardware, it will not be isolated to
    Dell systems. Ironically enough, that also means it's not a
    "Dell problem" per se, rather than a supplier's problem. To
    suggest that mulitple audio suppliers, year after year,
    continually "fix" the audio so the mic doesn't work is
    unrealistic. To suggest Dell has hacked windows to degrade
    audio is similarly unrealistic. The only area where you
    might have the slightest reasonable argument is if Dell had
    continually used a defective wiring harness to connect a
    front-panel mic input to the sound header, but you make no
    mention at all of this, and that possiblity is easily
    checked by connecting mic to rear mic port instead of front.

    Have you searched for solutions to just pointed fingers at
    Dell, hoping they'll teach you how to use a computer?
    That's not an accusation of your actions, it's a legitimate
    question as you've not menitoned any kind of troubleshooting
    on this at all, only random observations that over millions
    of customers, "some", a small population has had an audio
    problem or two. Name a part of a computer where not even a
    small % out of millions, have had problems.


    Have you tried another mic?
    Have you tried same mic with another sound card?
    A key point in placing blame is identifying the problem. I
    don't see where you've done that, rather a vague "it doesn't
    work, fix it Dell". If your system is still under warranty,
    AND you've tried all the general audio/mic settings tips
    Google can easily find, NOT Dell-related info but rather
    general audio troubleshooting, THEN you might have a more
    legitimate claim that Dell needs provide some kind of
    support. They cannot be expected to configure the entire
    system though, if what you wanted was a _non_generic system
    configuration then buying an OEM box is the opposite of the
    prudent path to take.

    Did you try a newer driver?
    What, EXACTLY, did you do to troubleshoot this?
    Are you sure you have the mic plugged into a mic input or is
    it a LINE IN? Forget about what the case might have stamped
    on it, or what the manual might say, these things are
    written by mere humans. Did you check the motherboard or
    audio card manual to determine where the input jack goes?

    Does turning on/off the mic boost change the recording level
    at all? If you take another sound source, like an MP3
    player, with it's volume turned down VERY low, and MIC boost
    off, do you get a higher signal strength? Making sure the
    input is selected, you could then gradually increase the
    player volume and see if it ever becomes loud enough. Does
    it?

    That would be my first guess, that a lot of people just
    plugged their MIC into a line-in jack. LIne-in is not a mic
    jack, it's for pre-amp'd sources.

    You're better off not having them go through this with you,
    as that just limits you to whatever is on their scripted
    support dialog, or whatever they can think of at a moment's
    notice. You're better off tacking this methodically without
    other input to distract your own train of thought because
    you are the one with the system immediately in front of you.

    Creative?

    Well that may be part of the problem. Did you try a newer
    driver? Older driver? Did you check on where the audio
    was interfacing with the card? I mean hardware-wise, not a
    windows control panel setting.


    Well I would hope so, there aren't that many.

    and?
    A bit of advice- Buy a OEM system to get something pre-built
    with a larger bundle of software than could be compiled for
    same $ by buying separate components one-at-a-time.

    Don't buy one because you expect premium tech support.
    I can appreciate that you want it working, but frankly, it
    is impossible for you to have paid enough that Dell could
    afford good technicians.

    Point is, it might be reasonable to be upset that a part of
    the system doesn't work, but continually looking towards
    Dell when it's already obvious they aren't helpful, does not
    produce the desired result. What do you expect from a
    lawsuit? A $9 sound card? That's all it should take if
    everything else is indeed set up correctly already.

    I think your time is worth more than $9.
    Did you use a newer / different driver?
    DId you open the case and check the cables?

    Did you mute all other recording sources and where you using
    the MIC input on the rear of the card, not the line-in
    input?

    If so, you need to get in touch with users of this same
    Creative sound card because this would be a sound-card
    specific issue IF all the other things mentioned do not
    cover the problem area. Could be I've missed something,
    since it's same situation as a Dell tech has, they are not
    in front of your system nor know the full history of it.
    Is your system now entirely back to the way it was before
    you had ever noticed there were any sound problems?
    Does the mic still seem to work, just at too low a volume?

    If you instead plug the mic into the line-in jack, does it
    sound level go down (keeping in mind that again, windows
    and/or Creative mixer settings may matter)?
    Of course they did, that is a sure thing- problem gets to
    the point where all the cheat sheets have been tried, then
    user is instructed to format and start over. Same with all
    the OEMs, has been this way for years.

    It's not that this is necessary, but rather, a failure to
    pinpoint the problem. The check would be whether a static
    OS environment is a solution, and in some cases that does
    fix things. If you do this, you might consider throwing
    another drive into the system and unplugging the original,
    so if it doesn't help then you didn't lose but another 20
    minutes babysitting the restoration process.
     
    kony, Nov 17, 2005
    #11
  12. Class_Action

    Class_Action Guest

    Don't you see these as the low mic volume problem?

    if this mic is more than 6 or 8 inches from my mouth
    at normal speaking levels, it barely picks up my voice.

    the mic does not pick up my voice unless I put it
    right up on my mouth.

    I have to yell into my Dell provided microphone for anyone to hear
    me

    I seem to be unable to record anything with a microphone from SB.
    Only when I shout really hard I get a fuzzy little noise recorded

    I discovered that using the creative sound recorder I had to put
    the record level on max, select +20% gain in the mixer and put the
    mic 3 inches from my mouth or else it wouldnt pick up what i said.

    I don't want to -eat- this microphone!!!!

    I have my mic volume all the way up, the booster on, and its still
    way too quiet. I had to practically put the mic in my mouth.

    When I plugged a mic into the front panel, the volume is so low
    that you have to scream.

    Do you know a way to record an outgoing message without "eating"
    the microphone?

    I have to scream into the microphone
     
    Class_Action, Nov 17, 2005
    #12
  13. Class_Action

    Class_Action Guest

    I have my mic volume all the way up, the booster on, and its still
    way too quiet. I had to practically put the mic in my mouth.

    I have been through every switch, slider and control with
    XPS Advanced support at least twice. This isn't a user error.

    I think I have seen every single volume control slider that exists
    in the system, XP, Creative, etc.
    -----------------------------------------------------------

    If the problem is Windows settings adjustment, why then Dell Techs
    advise these?

    so i contacted Dell tech support they advised me to uninstall the
    soundcard and reinstall it. I did that and it made no difference.

    They told me to uninstall the windows sound recorder and reinstall
    it, that made no difference either,

    they told me to uninstall the whole of windows multimedia
    I did that and it made no difference

    A Dell tech wanted to reinstall the multimedia part of xp. When I
    asked why, the Dell tech said there's possible conflict. I asked
    why then Dell shipped out systems with possible -- known --
    conflict.

    Dell tech support insisted I reformat my hard disk and reinstall
    everything.
     
    Class_Action, Nov 17, 2005
    #13
  14. Class_Action

    Grumps Guest

    Have you tried the Dell mic on another PC?
    Have you tried another mic on the Dell PC?
    [I'm not sure why I'm getting involved, all of my Dells have worked
    flawlessly]
     
    Grumps, Nov 17, 2005
    #14
  15. Class_Action

    Charles Guest

    Hey Class_Action, got my third Dell 2 days after the post that you dug out.
    If there is a song and dance then it is one of satisfaction with my
    purchases. Chuck



     
    Charles, Nov 17, 2005
    #15
  16. Class_Action

    Class_Action Guest

    Yes.

    ---------------------------------
    From another thread:
    Mic recording low
    http://delltalk.us.dell.com/support...dim_audio&message.id=848&query.id=205621#M848

    I have a powered mic plugged in to the sound card, a Radio Shack
    model. Since my last post I also discovered the Ymf-diag.exe from
    the knowledge base, downloaded and ran it. I get exactly the same
    results as from running MS sound recorder; very low output either
    directly or if I saved a wave file and played it back.

    On the sound recorder modulation line there is no apparent
    modulation unless I have the mic touching my lips. From a normal
    recording distance (~ 12") there is such a low sound to the
    speakers as to be undiscernable.

    Radio Shack mic will not record on Creative PCI 64V card
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=1716

    This computer is exactly two days old. It did not come with a mic
    so I purchased one from Radio Shack. With two fresh AAA batteries,
    installed, I launched Audio Recorder. No good. I tried to send an
    ICQ voice message; no good. Today I returned the mic to Radio
    Shack & they provided me with a replacement which tested aok on a
    hand-held cassette recorder in the store. INserting the two
    -contact banana plug into the red jack on the sound card proved
    this mic would not work, as well.
     
    Class_Action, Nov 17, 2005
    #16
  17. Class_Action

    Class_Action Guest

    How about an O/S incompatibility or conflict?

    I want Dell to fix the problem in my $1500 machine! Now they are
    saying it is an O/S incompatibility with the onboard sound and I
    should do a PC Restore. Hello? It is still using the system that
    shipped with it. XP SP2. If it's incompatible, then this problem
    existed from the factory.

    A Dell tech wanted to reinstall the multimedia part of xp. When I
    asked why, the Dell tech said there's possible conflict. I asked
    why then Dell shipped out systems with possible -- known --
    conflict.
     
    Class_Action, Nov 17, 2005
    #17
  18. Class_Action

    Class_Action Guest

    if this mic is more than 6 or 8 inches from my mouth
    at normal speaking levels, it barely picks up my voice.

    the mic does not pick up my voice unless I put it
    right up on my mouth.

    I have to yell into my Dell provided microphone for anyone to hear
    me

    I seem to be unable to record anything with a microphone from SB.
    Only when I shout really hard I get a fuzzy little noise recorded

    I discovered that using the creative sound recorder I had to put
    the record level on max, select +20% gain in the mixer and put the
    mic 3 inches from my mouth or else it wouldnt pick up what i said.

    I don't want to -eat- this microphone!!!!

    I have my mic volume all the way up, the booster on, and its still
    way too quiet. I had to practically put the mic in my mouth.

    When I plugged a mic into the front panel, the volume is so low
    that you have to scream.

    Do you know a way to record an outgoing message without "eating"
    the microphone?

    I have to scream into the microphone


     
    Class_Action, Nov 17, 2005
    #18
  19. Class_Action

    kony Guest

    No, I see you only repeating the same thing over and over
    again and not making any reasonable attempt to do anything
    more than listen to a Dell tech's instructions. BUT then
    there was no report that you did actually restore the system
    to a known state by formating drive and doing a clean
    install of everything. At this point, who knows what is
    wrong, you might have initially changed a setting and it
    would've been working all along but for this change.


    This is why you don't have a working system, because you
    simply ignore everything and just repeat same thing over and
    over.
    Then maybe you should fix the problem, then you wont have to
    do that. Restore system to a known state and check the
    things I'd written but you snipped out.


    You don't say?
     
    kony, Nov 17, 2005
    #19
  20. Class_Action

    kony Guest

    and did you?
     
    kony, Nov 17, 2005
    #20
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