Anyone out there have the new DC3000???\n\nI have been struggling for 2 days to get past Step 1 on the installation to\nmy brand new laptop with Win2000 Professional with no success! HP\n"technical support" (phone and email) is WORTHLESS!\n\nBasically, I can't get the Found New Hardware wizard to load the right\ndrivers or get Win2000 see the unit as a "drive" with a drive letter. Its\nload the unit as a "USB Mass Storage Device" with a generic driver, not a\nDVD drive. I've tried loading/unloading software hardware, manual driver\nloads, etc. Their tech support asks me if its plugged in!!...great help!!\nI'm about to give up and return the unit.\n\nParts of my email to the On-Line Support service is cut/pasted below.\n\nThanks!!!\n\n-\-\-\-\-\-\-\n[QUOTE]\nI cannot get the installation software to set up the DC3000 so that a new drive letter\nappears. After running the Installation software and plugging in the unit\naccording to instructions, the New Hardware Found wizard loads. But the\nsoftware appears to load the wrong driver.\n\nThe following Device Manager entries are added after installation.\n\nDisk Drive...USB Device\nSound...HP DVD Movie Writer 3000\nUSB Controllers...Mass Storage Device and Generic USB Hub\n\nThere is NO additional entry under DVD/CD Drives except my original CD/RW-DVD ROM drive.\n\nI have tried uninstalling the Device Manager entries, manually updating[/QUOTE]\nthe device driver, uninstalling and reinstalling the software several times\nwith no success. I have called the Support Line twice (trouble code\n907305749789) and spent an hour each time with no progress. I have reviewed\nthe on-line FAQs and support database but this problem is not described.