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Hibernation with over 1 GB RAM patch available

Discussion in 'Tablet PC' started by Chris H., Dec 6, 2005.

  1. Chris H.

    Chris H. Guest

    For those running more than a gig of RAM on XP SP2 with the Tablet PC
    Edition 2005 and using Hibernation which resulted in the "Insufficient
    System Resources Exist to Complete the API" error message a patch is now
    available through http://support.microsoft.com/?kbid=909095 .

    The download from Windows or Microsoft Update sites is not yet available,
    and I don't know when it will become a downloadable item. Hopefully soon.
    If you are running a gig of RAM or less on your Tablet PC, I would not
    recommend updating at this time.
     
    Chris H., Dec 6, 2005
    #1
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  2. Chris H.

    James Gockel Guest

    is that caused because of low disk space? or something else?
    Hibernation takes too long for me, might as well shutdown instead. or use
    standby. So I've never encountered it. Any need to update for any other
    reason than just the hibernation support?

    -James G.
     
    James Gockel, Dec 6, 2005
    #2
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  3. It usually happens under high memory stress. MS generally does not recommend
    installing hotfixes unless you are experiencing the problem. So if it ain't
    broke, don't fix it. But I get the error almost all the time.

    But I don't really feel like calling up product support and (possibly)
    burning up an incident so I'll just wait for it to wind up on downloads.
    This was reported on Tablet PC Buzz on December 3rd and I believe a couple
    people have installed it successfully. There's a thread about it here:

    http://www.tabletpcbuzz.com/forum/topic.asp?TOPIC_ID=30832
     
    Josh Einstein, Dec 6, 2005
    #3
  4. Chris H.

    Chris H. Guest

    As Microsoft's Knowledge Base article notes: "Cause: This problem occurs
    because the Windows kernel power manager cannot obtain the memory resources
    that are required to prepare the computer to hibernate."

    If you're running more than a gig of RAM, I would follow the information to
    get the patch. If not, it is probably some other issue.
     
    Chris H., Dec 6, 2005
    #4
  5. Chris H.

    Jason Tsang Guest

    This patch doesn't fix 'slow hiberation'. It fixes an issue where that
    specific error message that Chris mentioned comes up. It occurs when you
    have more than 1 gig of ram and you try to hibernate.

    If you don't hibernate, the update isn't really needed from your POV.
     
    Jason Tsang, Dec 6, 2005
    #5
  6. Oh sorry forgot to answer your first question. It's not because of disk
    space. I think it's a memory bug but the hibernation file is a fixed size
    (however much memory you have in the system) and is always reserved on disk
    (if hibernation is enabled) so the OS ensures there's always enough disk
    space. It's called c:\hiberfil.sys or something with attribs +h +s.
     
    Josh Einstein, Dec 6, 2005
    #6
  7. Chris H.

    Chris H. Guest

    At this point, you need to follow the instructions within KB 909095 and make
    a phone call. If your machine is not suffering from the symptoms described
    in the article, or you're not running more than a gig of RAM on your system,
    I'd just wait until it shows up on Windows or Microsoft Update.



    Yeah, but how to get it?

    Thanks
    Juan I. Cahis
    Santiago de Chile (South America)
    Note: Please forgive me for my bad English, I am trying to improve it!
     
    Chris H., Dec 7, 2005
    #7
  8. Chris H.

    Jason Tsang Guest

    As per the kb article....

    RESOLUTION
    Hotfix information
    A supported hotfix is now available from Microsoft, but it is only intended
    to correct the problem that is described in this article. Only apply it to
    systems that are experiencing this specific problem. This hotfix may receive
    additional testing. Therefore, if you are not severely affected by this
    problem, we recommend that you wait for the next Windows XP service pack
    that contains this hotfix.

    To resolve this problem immediately, contact Microsoft Product Support
    Services to obtain the hotfix. For a complete list of Microsoft Product
    Support Services telephone numbers and information about support costs,
    visit the following Microsoft Web site:

    http://support.microsoft.com/contactus/?ws=support

    Note In special cases, charges that are ordinarily incurred for support
    calls may be canceled if a Microsoft Support Professional determines that a
    specific update will resolve your problem. The usual support costs will
    apply to additional support questions and issues that do not qualify for the
    specific update in question.

    If you know exactly what hotfix you are calling for, you won't be charged.

    --
    Jason Tsang - Microsoft MVP

    Find out about the MS MVP Program -
    http://mvp.support.microsoft.com/default.aspx

    Yeah, but how to get it?

    Thanks
    Juan I. Cahis
    Santiago de Chile (South America)
    Note: Please forgive me for my bad English, I am trying to improve it!
     
    Jason Tsang, Dec 7, 2005
    #8
  9. Chris H.

    Chris H. Guest

    I'm sure the patch will end up on Windows or Microsoft Update at some point,
    so, unless it is impossible for you not to use Hibernation, it might be best
    to wait. Are you accessing the English version of the Knowledge Base
    article? Perhaps you could try in the language native to your location.



    The problem is that to call from 10,000 miles away (are 800 phone
    numbers free at that distance?) and to speak in a language that you
    are not very familiar with, is not an easy task.

    It seems to me that Microsoft don't think always globally.
     
    Chris H., Dec 8, 2005
    #9
  10. Chris H.

    Chris H. Guest

    Yes, I understand, Juan on the reading. You really do very, very well. I
    couldn't, if the situation were reversed. What I was thinking of, however,
    was if the KB article had a localized page that perhaps there also would be
    a local Microsoft telephone number to call instead of the 1-800 system. It
    could solve the issue, not only in your native language, but perhaps even a
    telephone number in your country.



    Dear Chris, I don't have any problem to *read* English, but to
    understand it by phone is another problem.

    My TabletPC uses the English version of WinXP 2005, and is unable to
    hibernate with 1.5 GB of memory.

    Thanks
    Juan I. Cahis
    Santiago de Chile (South America)
    Note: Please forgive me for my bad English, I am trying to improve it!
     
    Chris H., Dec 9, 2005
    #10
  11. He could be getting redirected from the correct page because of his
    browser or keyboard language. Microsoft.com will even do that for
    English users without English(US) settings: it's very frustrating as you
    can get pushed unnecessarily to a totally different page than that which
    US users see.
     
    Mike Williams, Dec 9, 2005
    #11
  12. Chris H.

    Chris H. Guest

    Juan, I don't know at this stage. I don't need it myself, because I (1)
    don't use Hibernation in general, and (2) am not running more than a gig of
    RAM on my any of my computer systems, including Tablet PCs. I'll check
    around, but right now I would say just wait for it to appear on Windows or
    Microsoft Update.



    Can the patch be uninstalled? Is there an uninstaller for it?

    Thanks
    Juan I. Cahis
    Santiago de Chile (South America)
    Note: Please forgive me for my bad English, I am trying to improve it!
     
    Chris H., Dec 9, 2005
    #12
  13. I'm sure System Restore will be able to undo it. But the files that it is
    modifying (core operating system files... about as core as they get) may not
    be uninstallable by a standard Windows Installer package. That would be a
    question for the support rep tho.

    --
    Josh Einstein
    Tablet Enhancements for Outlook 2.0 - Try it free for 14 days
    www.tabletoutlook.com

    Can the patch be uninstalled? Is there an uninstaller for it?

    Thanks
    Juan I. Cahis
    Santiago de Chile (South America)
    Note: Please forgive me for my bad English, I am trying to improve it!
     
    Josh Einstein, Dec 9, 2005
    #13
  14. Chris H.

    James Gockel Guest

    I've never talked to someone at microsoft that has ever talked in english
    properly! I think MS thinks too globaly.
    Hmm... (thinks back to when he had his MSDN subscription)

    -James


    The problem is that to call from 10,000 miles away (are 800 phone
    numbers free at that distance?) and to speak in a language that you
    are not very familiar with, is not an easy task.

    It seems to me that Microsoft don't think always globally.

    Thanks
    Juan I. Cahis
    Santiago de Chile (South America)
    Note: Please forgive me for my bad English, I am trying to improve it!
     
    James Gockel, Dec 10, 2005
    #14
  15. Chris H.

    terri Guest

    Hmm, I don't think I've ever heard that before.

    Generally, MS gets slammed for being too US-centric.
    --
    Terri Stratton
    Microsoft Windows MVP - Tablet PC
    Microsoft Featured Community
    http://thetabletpc.net
    Editor / Owner
    http://themediacenterpc.net

    Microsoft Windows MVP - Tablet PC
     
    terri, Dec 10, 2005
    #15
  16. Chris H.

    Chris H. Guest

    Yes, localized versions around the world do tend to lag a bit. 8-( If you
    can avoid Hibernation for the time being, you should be okay until the patch
    hits Windows or Microsoft Update.



    Thanks, Chris, but our diminutive Ms local branch will learn of the
    patch a zillion days after the public distribution of it in the USA,
    and they will be able to take care of it (due to the tremendous sales
    pressure they receive form their headquarters) in another zillion of
    days more. That is the real world.

    So, independently that I have a *real* problem with hibernation in my
    Tablet PC, I will wait until the patch is released to the general
    public in the USA.

    Thanks
    Juan I. Cahis
    Santiago de Chile (South America)
    Note: Please forgive me for my bad English, I am trying to improve it!
     
    Chris H., Dec 10, 2005
    #16
  17. Chris H.

    Ken Schaefer Guest

    If you call your local PSS branch, and cite the KB article number, they will
    give you a download location and password to unpack the zip file.

    Cheers
    Ken


    Thanks, Chris, but our diminutive Ms local branch will learn of the
    patch a zillion days after the public distribution of it in the USA,
    and they will be able to take care of it (due to the tremendous sales
    pressure they receive form their headquarters) in another zillion of
    days more. That is the real world.

    So, independently that I have a *real* problem with hibernation in my
    Tablet PC, I will wait until the patch is released to the general
    public in the USA.

    Thanks
    Juan I. Cahis
    Santiago de Chile (South America)
    Note: Please forgive me for my bad English, I am trying to improve it!
     
    Ken Schaefer, Dec 12, 2005
    #17
  18. Chris H.

    Ken Schaefer Guest

    Hi,

    It shows up in Add/Remove Programs, with an "uninstall" button, so I assume
    it can be removed.

    Cheers
    Ken


    Can the patch be uninstalled? Is there an uninstaller for it?

    Thanks
    Juan I. Cahis
    Santiago de Chile (South America)
    Note: Please forgive me for my bad English, I am trying to improve it!
     
    Ken Schaefer, Dec 12, 2005
    #18
  19. Chris H.

    James Gockel Guest

    Well.. back in oh man.. '97 - '98 I got a free msdn membership with the
    purchase of VBpro.. (dont laugh) anyway, I had stupid questions, I was 15
    or 16, anyway, I never talked to anyone who had a normal english accent.
    Even when I called the piracy line a few months ago... I swear they wernt
    from the US.
    but thats just my experiences.

    -James
     
    James Gockel, Dec 12, 2005
    #19
  20. Chris H.

    Chad H. Guest

    I just called Microsoft's Hotfix line and received the hotfix via e-mail. Now
    to test it...
     
    Chad H., Dec 13, 2005
    #20
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