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How to report a TABLET-PC/Powerpoint bug to Microsoft?

Discussion in 'Tablet PC' started by Russ Sherlock, Jan 15, 2008.

  1. If you dont know the answer, could anyone tell me *how* I can report this
    bug to Microsoft officially?

    Open a new Powerpoint presentation and place an automatically running midi
    file on the page.

    When the slide is shown the midi file EXECUTES and programs a midi device
    (some live audio equipment)

    SUCCESS! (as one would expect.)

    Place a SECOND automatically running midi file on the slide

    When the slide is shown the FIRST midi file executes and programs a midi
    device

    The second now FAILS to run on XP or Tablet PC XP! (P.S. I need to use
    two files because of SYSEX timing reasons)

    Workaround
    Custom animation, apply time delay to second midi file starting.
    ENSURE that first midi has enough time to fully play otherwise
    PowerPoint IGNORES IT.

    Problem - Works on XP but not TABLET PC:

    Two sounds will play on a slide but: if a slide contains TWO sounds and
    the user clicks to a link with a slide containing two more sounds,
    the new slide appears and the first sound plays, the second sound on the
    new slide doesn't execute
    until the user left clicks. (the slide doesn't change). Clicking again
    advances to the next slide.

    Why the extra click? Works fine on XP.
     
    Russ Sherlock, Jan 15, 2008
    #1
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  2. If you dont know the answer, could anyone tell me *how* I can report
    this bug to Microsoft officially? <<

    ms is famous for being totally unresponsive to user reported problems,
    so, I don't have a good answer for you.

    You might further the possibility that this gets to someone inside the
    microsoft walls by reposting this on the powerpoint forum as well as
    checking the help within powerpoint to see if there are any reporting
    options there.

    I do note that Hilton Locke who's sig (MSFT) indicates that he/she works
    for ms has made the only 4 responses which appear to be from within ms
    in the past month, so, perhaps he/she will respond to this query.

    Beverly Howard [MS MVP-Mobile Devices]

    Hilton... if you read this, consider using the more standard [MSFT] in
    your address as the "()" made you hard to find ;-)
     
    Beverly Howard [Ms-MVP/MobileDev], Jan 15, 2008
    #2
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  3. Russ Sherlock

    Mickey Segal Guest

    In the old days Microsoft was famous for being extremely responsive to bug
    reports. As the company has grew, it cut off this channel. It was still
    possible to get around this official absence of a bug report channel by
    knowing someone on the inside, and responsiveness in this context remained
    excellent, but today even MVPs say they have no mechanism for reporting
    bugs.

    Microsoft was very innovative with the value of support from MVPs, but a
    company that closes itself off from bug reports will lose its edge very
    rapidly.
     
    Mickey Segal, Jan 15, 2008
    #3
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