HP Deskjet 3820 Printer Cartridge Stalls

Discussion in 'HP' started by Peter Crickman, Jul 1, 2003.

  1. I recently replaced a #15 black and #78 color cartridge on my HP Deskjet
    3820 printer with brand new HP cartridges. Now the printer will not work at
    all. When the power is turned on the rollers spin in both directions - the
    cartridges move to the left hand side of the printer and a page ejects and
    then the cartridges move back to the home position. When I try the local
    print test page (hold down power and press resume 4 times), the power light
    just flashes continuously and the cartridges don't move at all. When I try
    to print a text document, I get a mechanism error / cradle could be locked
    error.

    The printer is still in its first year - is it a serviceable problem?

    Thanks,
    Peter
     
    Peter Crickman, Jul 1, 2003
    #1
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