HP Pavilion Laptop Owners with Bad Power Jacks....

Discussion in 'HP' started by intrepid_dw, Jan 23, 2005.

  1. intrepid_dw

    jimchiyo Guest

    I've owned a zd7000 since 2/2004. I had the power jack fixed by HP
    under warranty the first year, and then twice by using HP's repair
    service at $298 each. My last repair was 10/2006, and it went bad
    again 1/2007! HP's chat support refused to provide any accommodation,
    even though it went bad in less than 90 days. They would only
    recommend that I spend yet another $298, or purchase a later model at
    the same price as advertised online at hp.com. I was very
    disappointed in HP's lack of accommodation, especially considering i
    spend over $2,000 for what was a top-of-the-line laptop at the time.

    Fortunately, I stumbled on this site for a solution. I bought the
    "XC-1000 All In One Media Cable" for $70 off of eBay. It
    was shipped directly from Wuhan, China by express mail. It took 5
    business days. I am very relieved that so far it is working
    perfectly, because it completely bypasses the regular power jack.
    Thanks to the posters here who volunteered their experience and

    The only issue now is that a snarl of video cables is always
    accompanying the computer. I'm probably going to cut them off.

    Overall, so far I think the All In One Media Cable is a good $70~$80
    permanent solution to the power jack problem, if you don't mind the
    extra cable and are apprehensive about taking the computer apart.
    jimchiyo, Jan 22, 2007
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  2. intrepid_dw

    nhisit Guest

    Well, I'll join the I hate HP club. I also own a zv5000. Had lots of
    problems with it before the power jack problem started. I called HP
    and they pushed hard for me to send it to them to replace "everything"
    that was wrong with it for a guaranteed $300. It was just past
    warranty. They refused to offer any alternatives. So, a friend of
    mine started researching here on this site and told me about this all
    in one media cable. I couldn't find it anywhere locally, so I looked
    on-line. HP has it on sale for $49 bucks right now. So, I call them
    to confirm that it is compatible with the zv5000, because it isn't
    listed as a compatible model. I get transferred from customer service,
    to tech support, to parts who is closed, back to tech service where
    they eventually disconnect me. And all I asked them was if that cable
    was compatible with my model!!!!
    I am turning this computer into a frisbee, as per suggested by someone
    else on this site. I had had other problems with it before and I'm not
    confident those wouldn't continue (freezing up, random error messages
    that a total reformat seemed to fix...but I am doubtful). It was less
    than 2 years old, which I guess is like dog years for computers.
    I'm extremely happy with my IBM/Lenovo 3000. Anyone want to buy the HP
    nhisit, Jan 23, 2007
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  3. intrepid_dw

    Ben Myers Guest

    What are the specs on it? And are you located in the U.S. of A.? Thanks...
    Ben Myers
    Ben Myers, Jan 23, 2007
  4. intrepid_dw

    jimchiyo Guest

    Well how do you use this cable? Can someone please explain how it
    bypasses the power jack?
    Your zv5000, among other HP and Compaq laptops, have a special
    "expansion port" built-in so you can easily connect a
    docking station (or an all in one media cable). This port includes a
    power connection that is totally seperate from the regular power jack.

    Therefore, you do not need to plug your power adapter into the regular
    power jack. You plug the power adapter into the power jack that is
    located on the media cable, and then plug the media cable into the
    expansion port.
    jimchiyo, Jan 23, 2007
  5. intrepid_dw

    KansasUser Guest


    I might be interested in buying your laptop for parts! If you know how
    much and how to ship, send me a private message. If not doing private
    messages, then describe on this site how much you want for the item
    and shipping. Thanks.


    Quote: Anyone want to buy the HP
    on the cheap? Spare parts? :>)
    KansasUser, Jan 26, 2007
  6. intrepid_dw

    ranbunctious Guest

    I sincerely hope HP goes out of business. Their support the past few
    years has been ok, but now they want you to pay for it. I spoke to
    someone from India about my bad power jack on my zv5000, and the whole
    time he pressured me to pay for a support specialist. Furthermore,
    they no longer offer an extended warranty for this PC. I have fixed
    the jack once (one month after the warranty expired). The tech told
    me then to get an extended warranty. I waited too long, and now they
    don't offer one....and get this....the only thing they offer is a
    telephone support program for one year for $99. Are you kidding???
    I read where the XC1000 media cable is the perfect fix for the
    problem. Once again, HP does not offer the cable any more. surprise
    surprise. This is absolutely the last HP product I'll ever buy!
    ranbunctious, Jan 28, 2007
  7. intrepid_dw

    pcjunkee Guest

    My story is just a little different but I too have been having issues
    with the power jack for some time with my zv6000. I have never had
    the issue with the battery not charging. My battery always charges to
    99% and usually will last about an hour still.

    At first I thought is was the computer but as I moved the cord around,
    I would either get a good connection or the green light on the power
    brick would go out. Eventually I could hear sparking in the cord near
    the computer jack and it quit altogether. My husband tore into it and
    put it all back together and when I plugged it in for the first time
    it sparked again and did not work. Finally he tore the whole computer
    apart (before I found this site), said he checked everything including
    the jack, said it wasn't loose, but reversed some pins in the adapter
    head and resoldered them because the ones in the computer jack were
    worn out and then hot glued the cord all back together and it works
    fine now everytime, all the time.

    The question is, during this time I ordered a replacement brick and
    cord(brand new)for my model from ebay for a more permanent fix. Now,
    when I plug that one in, sometimes (more often than not) it won't
    connect and it is loose. Same problem I had with the original at the
    beginning. He (the husband) says that what he has done will not
    damage anything long term, as I'm back to using the original power
    cord, but he's also not a computer expert. He takes things apart and
    puts them back together, that's his job, he's a tool and die maker and
    there is nothing I've broken yet that he can't fix, but I'm wondering
    what this will do to my computer?
    pcjunkee, Jan 29, 2007
  8. intrepid_dw


    Jan 29, 2007
    Likes Received:
    I have had this same issue with my zd7000; HP replaced it under warranty once; However, I have since bought one other AC adapter for 120 (from HP of course) as well as had countless calls to them. Ended up buying a new laptop from their dv series (I use mine as a desktop replacement with a lot of high-end, high processing type apps)...then came across the all in-one cable fix on Cnet...talked about this with my computer support tech and he pointed me here after I showed him the CNET link...so here I am, with cable and new laptop on the way....other than this problem, I have been pleased with my laptop (the zd) and have had no other real issues in spite of using it hard...However, this should have never been a problem given that HP seems to have had ample opportunity to know about and rectify the problem....Days lost from my laptop or having to switch to backup computers and files just plain are not fun...not to mention that outlook backups get real messy when you have a ton of folders.

    vain68, Jan 29, 2007
  9. intrepid_dw


    Jan 29, 2007
    Likes Received:
    Apparently the cable I bought which was suggested to be compatible with the zd7000 is not...(although HP did not suggest this, but a fix on another board did)...now I have the cable which is great to have but otherwise useless...what a shame...going now to see if I can get it sautered back into place, although I realize this is only a temporary solution..
    vain68, Jan 30, 2007
  10. intrepid_dw

    pkan Guest

    Thanks to everyone who posted and helped me decide what to do. I have
    had a zd7010us for about 3.5 years. The display suddenly started
    acting up (going black or garbled) when on battery power. I noted that
    when attached to the expansion base it was fine, but when on the
    regular dc-in cable, it had the same problem, sporadically. Diagnosis
    - another power jack problem...

    So, I first found the disassembly manual online from HP. After taking
    everything apart carefully, and looking closely at the power jack, I
    could see a small separation in the positive pin, almost where the
    back edge of it bends to head down to the motherboard. More
    specifically, this is right at the edge of the ring viewable from the
    back side of the connector.

    I heated up the soldering iron and quickly transferred some hot solder
    from the iron to the area mentioned. No problem if solder drips into
    the positive pin, but I especially needed it to lie right at the
    entrance to the hollow pin. After cleaning up the repair a bit, and
    checking for proper continuity with a multimeter (to be sure positive
    and ground were separated), I reassembled. Voila!

    The docking station or media cable both work as fixes, perhaps
    temporary, but I am greatly relieved to have the dc-in fixed. Now if I
    can figure out why there are two screws leftover!

    BTW, it's a good idea to vacuum out the fan area, as I do annually,
    because a lot of dust gets trapped in the ducts. A noticeable
    improvement always results (cooler and quieter). I also put apply heat
    sink grease every time.
    pkan, Jan 31, 2007
  11. intrepid_dw

    oracle131 Guest

    I'm a hp pavilion zv5000 owner too, and I've recently been having the
    infamous power cord/port/whatever issues. I bought a new cord in hopes
    that it was the cord that was the issue, but unfortunately, it doesn't
    seem to have helped. I read from some other peoples' posts that the
    XC1000 cord helps out, so I was considering purchasing that. Does this
    help long-term or is it just a temporary fix?

    Thanks for any help in advance!!!
    oracle131, Feb 4, 2007
  12. intrepid_dw

    pkan Guest

    oracle131 - although some people have posted that the Media Cable is a
    temporary solution due to the metal used in its construction, that
    doesn't explain how using the expansion base might only be a temporary
    use (the expansion base uses the same side connector for power that
    the media cable does). I use the expansion base, and therefore the
    side connector, 99% of the time, so I would say that using the media
    cable would be a permanent solution. My 2 cents!
    pkan, Feb 4, 2007
  13. intrepid_dw


    Jan 29, 2007
    Likes Received:
    a quick question....I am assuming that the original a/c adapter for the zd7000 plus right into the male connector head on the expansion base cord (i.e., the XC1000)? I just don't want to have to end up going and buying a new power suppply unit to fit the male connector on the expansion base...i made the inadvertent mistake of getting the XC2000 expansion base for the zd7000 and of course that didn't fit the power supply nor the docking station...........no worries though as I am eagerly awaiting the XC1000

    vain68, Feb 7, 2007
  14. intrepid_dw


    Apr 20, 2007
    Likes Received:
    Could someone please, please post the simplest pinout of the media connector XC1000? (which pin is the power GND and the VCC?)

    I would very much appreciate it to get my laptop up and running!

    My symptomps are:

    1. no power without battery
    2. doesn't charge even thought the jack has been fixed
    3. When the power is off and the adaptor is connected the charge light blinks rapidly and there's a funny, silent sound coming out of the battery.
    4. When the power is off and battery is disconnected there is no life at all.

    JussiS, Apr 20, 2007
  15. intrepid_dw


    Jul 12, 2007
    Likes Received:
    URL not helpful to all

    Thanks Pancho but I'm afraid this site doesn't carry the jack I need. They don't list any HP 'zv' laptops and mine is a zv5000 series one.

    Any other resources?:(
    lp115lp, Jul 12, 2007
  16. intrepid_dw


    Jul 12, 2007
    Likes Received:
    URL correction

    Seems you mis-typed. That URL should end with '.com' not '.co'.

    Thanks for posting it though. I was about to send a link for this board (along with a formal complaint) to the NYS Attorney General (andrew cuomo).
    lp115lp, Jul 12, 2007
  17. intrepid_dw


    Dec 6, 2007
    Likes Received:
    where is ikenfixit

    has anyone heard from him???
    i sent him a couple motherboards and heard nothing.
    i have called and emailed numerous times
    kaizen1, Dec 6, 2007
  18. intrepid_dw


    Feb 9, 2008
    Likes Received:

    Anybody got a XC1000 Media Cable they want to sell? I have soldered my zv5000 power jack 4 times and epoxed it this last time, but it is going out again!!


    Dawgfan, Feb 9, 2008
  19. intrepid_dw


    Feb 9, 2008
    Likes Received:
    HP Pavilion dv9548us - Bad Power Jack

    Purchased my notebook four months ago. Used the power jack for two months, where it always worked without issue. Then purchased the 3000 series docking station, so I no longer connected power through the power jack. Removed my notebook from the docking station for a business trip earlier this week. Forgot to take my power adapter, which was attached to the docking station. Called HP to order a second power adapter, while on the road. Received it the next day and plugged it in. Nothing . . . while the blue light at the jack lit-up, no power went into the notebook to recharge the battery or power the pc.

    Called HP, they acted clueless . . . no surprise there. Sent me a box to return the notebook for repairs. In the interim, I purchased a second docking station from Circuit City for $99 on sale (HP wanted $130 plus extra for next day shipping) . . . the quick dock model, not the big model that I already had. Voila, the battery now charges perfectly as does the notebook power up without any problems. ONLY ISSUE IS THAT THE BLUE JACK LIGHT IS ALWAYS ON, AND CONTINUES TO GLOW AFTER POWERING DOWN. DOES ANYONE KNOW WHETHER THIS COULD EVENTUALLY DAMAGE THE COMPUTER? OTHER THAN GRADUALLY DRAINING THE BATTERY.

    Needless to say, I'm concerned and afraid to send my notebook back to HP for repairs. They also informed me that they'll also need to reformat my hard drive and return it to original factory standards. Sounds crazy for a hardware repair. DOES ANYONE OUT IN CYBERLAND KNOW IF A REFORMAT AND RETURN TO ORIGINAL FACTORY SETTINGS IS NECESSARY?

    All input and/or answers would be appreciated. Thank goodness for user forums . . . they are the only way that users get the straight scoop.
    ghrad, Feb 9, 2008
  20. intrepid_dw


    Apr 24, 2008
    Likes Received:
    Funny little pins on expansion port

    I've also had the power jack problem on a zv5000, purchased from eBay from someone I suspect knew about the problem (sold as having a speaker fault only). I got the xc1000 cable this morning and at first it seemed to give the same, well documented unsustained charging problems as the original AC adapter through the power jack. I removed the battery to test if it worked on just AC power (it did), replaced the battery without bothering to power down and its been charging for the past hour via the xc1000 cable.

    Anyway, what I wanted to ask is does anyone know what the little pin-headed screws either side of the expansion port are called, and where to get them from. They definitely help hold the xc1000 cable in place but I also wondered if they carry the AC current from the cable into the laptop. The @$*! who sold me this laptop has replaced one of these screws with an ordinary cross-head screw! The cable seems to work but if these 'pin-head' screws carry charge I'd prefer to get a replacement to ensure good electrical contact
    nicmalone, Apr 24, 2008
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