I have a two yr old Inspiron 8100 LT. The battery used to run the machine over two hours---now after 2yrs I'm lucky if it runs for 20min and that's just starting it and letting it sit. I have extended warrantee but Dell refuses--saying they warant it for only 1yr---great COMPLETE care! New battery is $170!!! Does anyone know a way to rejuvinate these Lithium Ion batteries or where else one can be purchased other than Dell for less than that horrible price?? Thanks for the help---one last thing--I usually leave it plugged in---does this shorten the battery life?
Forget it. I've had good luck with simplemicro.com They have aftermarket batteries as well as some selected Dell-branded batteries. The aftermarket batteries are much less expensive and work at least as well as the Dell branded ones. Yes, unless you occasionally (once every other month or so should do) exercise the battery with a discharge-recharge cycle.
Battery life is, on average, 18-24 months. They are considered consumables and not covered by Completecare. It's actually documented pretty clearly in the Completecare information. Tom
The organic entity known as Weaver one communicated the following: Whatever your general impression about Tom's contribution might be, is this case he is right. Hans
My 18 month old Inspiron battery suddenly stopped holding a charge, and I too have the Complete Care service agreement. I saw nothing about batteries not being covered until I received the Schedule 1 document that came in the mail several days after my system arrived. I think the money paid for "Complete Care" should cover the "Complete System." If it's something that the covered system cannot operate without, in a mode in which it is designed, it should be a covered part. It's that simple. A laptop battery is a necessary part, not an optional accessory. Either way, I'm replacing my battery with one from www.laptopsforless.com, or perhaps another place I found. Their warranty is 1 year. I've found a couple of places that only warrant their batteries for 90 days, or 6 months.
From http://www.washingtonpost.com/wp-dyn/articles/A5387-2004Jan10.html, a link I posted here on Jan 11th for an article that discussed lithium-ion batteries: "Lithium ion batteries, the battery type most commonly used inside laptops and the flashy gadgets that early adopters of new technology lug everywhere in their pockets, are the most lightweight, powerful and low-maintenance batteries around. They're even more environmentally friendly than other choices. But they have one drawback: a limited lifespan. Lithium ion batteries are particularly susceptible to aging; as soon as one leaves the manufacturing line, its countdown begins. A typical lifespan is two to three years, whether it is ever used or not -- as some disgruntled owners of Apple Computer Corp.'s iPod found when their digital music players suddenly went dead. A huge hullabaloo ensued." And this, addressing the "do I discharge-recharge or not" question: "There isn't much that users can do to make the batteries last longer. For example, some older battery technologies survived longer when users fully discharged them before loading them up with a fresh charge. That's not the case with lithium ion batteries; it makes little difference if users let the batteries run down or keep their gadgets "topped off" by plugging them in every night or two". And this addendum to the lifespan info: "That built-in battery in your digital music player or personal digital assistant will typically survive 500 complete recharge cycles. After so many visits to the power outlet, that battery will still retain 80 percent of the charge it could originally hold, but it's at the beginning of a pretty steep downward curve in performance." The article also mentions [surprise, surprise] that heat affects batteries, as it does practically everything else in one's computer: "If there's anything that lithium ion technology doesn't respond to well, it's heat. Heat ages these batteries rapidly by accelerating the chemical reaction that eventually kills them. If you aren't going to use that battery-using gadget for a long period, the best thing to do is to store it in a cool place with about a 40 percent charge, said Isidor Buchmann, author of a book on batteries and founder of Cadex Electronics Inc., a British Columbia-based battery-charger company." I have never, and will never if I can avoid it, owned a laptop - Dell's or anyone else's. I have no dog hunting in this. Dell's policy is in line with that of most other manufacturers - laptop batteries are a consumable item, just like toner or ink cartridges in a printer. Unless there's an infant failure of the battery [i.e. failure within a few months of purchase, say the first six], I wouldn't expect it to be covered by Dell, or IBM, or Compaq, or ....
Just verify that the batteries are newly manufactured -a 6-month old battery may have as much as 30% of its useful life already gone. ' months.
Thanks everyone for your responses---I certainly know more about this than I did. I may buy one of the three that fit in at simplemicro between $99-119 (Thanks SteveR). Based on what Ogden forwarded--I may buy the battery and keep it in the freezer since the LT will operate when plugged in with the battery out. Concerning "Complete Care"--I too received a mailing that included a double sided Hardware Service Agreement. I have read it twice and I swear it does not exclude the battery--there are exclusiongs mentioned like software. I don't doubt the newer docs exclude the battery but near as I can tell the doc they sent me doesn't---I offered to fax it to Dell---they weren't interested and would not consider anything other than what is displaying on their monitors--of course they were not able to send me a copy of the current docs either! Today I got an e mail asking me to fill out a satisfaction survery---needless to say I let them have it---not that helps me. So while I agree it's a consumable, and in line with other manufacturers, the agreement that I have does not exclude it and I think I have a point---albeit a mute one now since Dell refuses to consider the document I have. Thanks everyone---my wallet will be $100 lighter in the future but I'm smarter! Tim
I too couldn't find any mention of batteries not being covered in the service aggreement. I did find it, however, in the small print at the bottom of the schedule 1 document that accompanies the double sided service agreement. The schedule 1 doc lists what systems are covered by what warranty and should have been sent with the service agreement AFTER you purchased it and your system showed up. As for purchasing a new battery, I found http://www.pacificbattery.com/dellspecial.html. They've got original Dell 4460 Mah batteries for the Inspiron 8200 et al. Has anyone dealt with www.pacificbattery.com or www.doorlockbatteries.com? They're the same people. I can't find them on the Better Business Bureau website.
Thanks Dave----therein lies the problem---all I ever received is the double sided Hardware Agreement---nothing with a Schedule 1--while the doc I have talks about Sch 1 I never received another piece of paper that I know of and I'm pretty good about that kind of stuff.---I guess I bear the brunt of this---but in my humble opinion I think Dell did a poor job and I pay for it---when I bought the agreement BEFORE delivery of the system and the paper---I was led to believe it was Complete Care---buyer beware from now on! even with Dell. I like the higher capacity battery---hope someone can tell us if Pacific is reputable. Also simplemicro.com----prices are similar but pacific seeems to address the aging issue which makes me lean that way Tim
<snip> Well, I'm going to buy one battery from www.pacificbattery.com . If all goes well, I buy another, and I'll post here. If all does not go well, I'll have my credit card company fight them, and I will still post here. Actually, as I look at their site, the Dell battery seems to be a special, so I'll buy the 2 and post here.
I just recommended batteries.com to a friend for that same battery. WIth the coupon code you can get 15% off, bring the 4460 battery down to about 110. Do a google search for "battery coupon" to find coupon codes.
Bruno, Thanx for the info. I ordered from www.pacificbattery.com about an hour ago. Taking everything into account, the price, the coupon, the shipping, it's about $4 more to go with pacific. But, they give an 18 month warranty, while www.batteries.com only gives a 12 month warranty. If the deal with pacific goes sour, I'll definitely go with batteries.com. Thanx again. For everyone else, I can post the coupon code. I found it at the first google hit for "battery coupon," thanx Bruno. I don't see anything wrong with posting it here, but I could be wrong. I know some sites get very uppity when their coupon codes are posted in NGs, and I don't want to p*ss them off.
My brandy-new batteries showed up yesterday, and they ROCK! They came half charged, I charged them up, and ran them for a couple of hours. I didn't have time to run them empty, but the discharge rate was real good. They are, by all outward appearances, original Dell batteries, considerably less expensive than had I bought them from Dell, with a longer warranty. Free UPS 2nd day air shipping, good price, great warranty, I am so there! I'll post here if they continue to perform, or not. So far, I heartily endorse this service or product!