MN 720 Freezes Evo N1020V

I run WinXP Pro on my Evo N1020V, and I am attempting to install
Microsoft MN-720 on this system. Upon inserting card into PCMCIA
slot, cursor freezes, system hangs; I then must power down and reboot.

Card is not defective, as this same result occurs when I attempt to
install a brand new card of identical make.

I have not been able to complete install of this product.

 

What does Microsoft support say?
HH

 

(Paraphrasing here)

"Duhhh"

They've directed me to contact the manufacturer of the laptop
(Compaq/HP); who, in turn, has referred me to (surprise!) the
manufacturer of the card (Microsoft).

 

Hmmm. well, I have to say that IBM has the first responsibility here and
Compaq/HP is secondary. Have you done keyword searches in the Microsoft
knowledge database?
HH

 

Open the broadband utility and under help go to check for updates (or
something like that) then download the update. I also had that issue the
update helped.

Bob

 

Yes. Nothing in the knowledge database related to this.