My new Dell Inspiron 6000 died onboard a flight to LAS last Saturday the\n14th, it was working fine at the terminal gate at CMH, but when I turned\nit on, about an hour into the flight, it booted extremely slow. I was\nrunning Google's Picasa2 when it crashed. Blue screen came up, corrupted\nfile at: \WINDOWS\SYSTEM32\CONFIG\SYSTEM, and says you might be able to\nrepair it with the OS CD (Xp MCE 2005), of course I left my os disk at\nhome.\n\nThe ensuing call(s), on hold, waiting time, to Dells service was a\nhorrendous nightmare, I want to say that I'm not a bigot or hateful\nperson to anyone, but Dell's Indian service reps were so inept at\nservice and knowledge it should be a crime, a sad statement for one of\nthe worlds biggest computer companies. I was transferred to 4 different\nreps, the first rep wanted me to do a system restore, hold down the Fn\nkey and tap F11 while booting, that did absolutely nothing, but she\ninsisted that I retry the procedure about 6 times.... So then I got\ntransferred to another Indian accent person, she spoke so fast that I\ncould not understand her at all and I requested another person....I\nended up speaking to an American, but they couldn't find my warranty\ninfo in their system so I got transferred again this time to another\nrep, being so frustrated by this time I just wanted to return it and she\ntold me I could after I got back home from my trip. I left the service\ncall in limbo till I could figure for myself what was wrong with the\ncomputer.\n\nSo on Monday the 16th I took it to a local computer store in the city I\nwas staying at so they could test it, and left instructions for them not\nto fix it until they called me, as it was under warranty and under the\n21 days return period and didn't want anything done to void it. I was\nhoping all it would need was the os system reinstalled, but\nunfortunately as it turned out, the hard drive had failed.\n\nI borrowed an old Dell I8100 from a friend to use the rest of the trip.\nOn Tues. evening after getting back to the motel, I called the Deli\nservice again, I also want to say I had no luck what so ever to connect\nto an online chat person during the entire trip. On this call I was on\nhold for about 30 minutes, I got connected to a service rep told her I\nfound out the hdd failed and wanted to return the computer, she said she\nwould extend the return period if I would let a Hardware rep\ntroubleshoot and fix the problem, I agreed and she transferred me to the\nHW rep. an Indian of course, I explained to him what I had found out and\nhe wanted to me to run some diagnostics, CLICK the phone when dead, we\nwere cut off, FUCK!, I don't know if it was Dell or the motel phone\nsystem but I immediately called back, only to find out the service\ncenter had closed for the day!.....would have to wait till morning..\n\nMorning came and at 7 am mtn time I call the HW dept., and GODD DAMM! a\ngood ole American guy answered the phone by the name of Paul!. A very\nprofessional and pleasant person, of course I couldn't hardly believe my\nears and not once did I have to ask, would you please repeat that!, he\nverified who I was,(seems like the umpteenth time I had to do that!)\ntook the case number I had been given, and he asked for a phone number\nhe could call me back at if we got disconnected and asked for my email\naddress also. I proceeded to tell him I found out the HDD had failed, he\nwanted to confirm, asked me to turn the computer on and hold the Fn key\nat the same time to start Boot Diagnostics, a second or two later the\nIDE Status Test confirmed the HDD had FAILED, ERROR CODE: 1000-0146.\nPaul immediately explained he would send me a new HDD, and asked if I\nhad any important info on the old disk, when I told him no, nothing that\ncouldn't be replaced easily he said good and began to explain the\nprocedure to install the new HDD and return the old one. He said it\nwould have all the software installed and would be like just it just\ncame out of the box. He reconfirmed my email so he could send a\nconfirmation of the service call. THIS CALL TOOK NO MORE THAN 15\nMINUTES!! I felt completely satisfied with the American service rep.\n\nI can't understand why Dell or any American company thinks they are\nahead by outsourcing services. As I said before I have nothing against\nIndians but they should be left to help the customers service Dell\ncomputers sold in India. I still feel very frustrated over the whole\nexperience and am thinking of sending the computer back to Dell even\nafter I receive the new hdd, which is scheduled to arrive on Monday the\n23rd.\n\nBTW, does anyone know why a harddrive would fail by being taken on a flight?\n\nTHANKS FOR LETTING ME VENT!\n\nBrad\n\nPS, Did anyone else see LENO on Wendsday night?\n[URL]http://www.nbc.com/nbc/The_Tonight_Show_with_Jay_Leno/highlights/[/URL]\nClick on Products Of Tomorrow!