I ordered TWO Inspiron 6000 laptops yesterday. So far it has been a fiasco. My estimated ship date is 10/18. I've been trying for two days to find out why. I emailed support yesterday and got a form letter back about cancelling my order. Worthless. I replied and asked them to actually READ my question. A live person replied (9 hours later) telling me that my ship date was 10/18. Uh, yeah, I knew that. Just replied to her asking her to actually READ the question. Called this afternoon. The person was absolutely worthless and transfered me to. Get this. A non-working extension. So, just got home. Called the number that the email said to call. Waited a little over an hour on hold. Guy answered the phone and I asked my question. He said: " just a moment". And hung up on me. So, I'm back on hold. They close in 41 minutes (I think) and I'd bet money that the phone system disconnects me then. I'm going to be with this nice music playing in the background. If they actually answer, it will wake me up. Sadly, I believe I have the answer to the question. I reconfigured the machine online, changing options one at a time. The only thing that blew up the ship date (from 9/16 to Unavailable) was the CPU choice. If they would answer the phone, I'd upgrade to a FASTER CPU and pay more money. So much for being a Dellbot. Tom