Had a problem with my system shutting down after about two hour of use,\nthis just started happenind this day. Called gateway tech support, the\nrep. id the problem a bad connector on the motherboard, gave me a SR#\nand had me send the system into gateway for repair of mother board. I\nask it there was any chance that this was a program or hard drive\nproblem and if I should backup my hard drive, she said no because she\nhad Isolated the problem to the motherboard. Long story short, sent\nsystem in, got it back in three days with the following correction note\nby the service tech.\n\nREPAIRS MADE\n\n3rd party firewire card was causing windows errors. Removed 3rd party\ncard and returning with unit. Unit had a corrupted operation system.\nReformatted and reloaded windows and drivers. Ran full diagnostic and\nwindows tests, all systems passed. David 10-12-05\n\nThe system was reformatted in FAT-32 not NTFS like they received it, I\nhad SP-2 installed needless to say got it back with SP-1, and only the\nvery bare minimum of driver were install. Everything I had on the HD\nwas gone. And yes I did have a backup that was 3 months old so nothing\nof real value was lost. Also, now get this I call tech and they were so\nsorry about the reformatting, so I ask them to help me to convert my\ndrive to NTFS and they said I would have to take it to a computer store\nand pay to have that done, it seems they can't help with a HOW DO I\ntype problem.