Normally I don't like to make a special post just to plug a vendor but I'll make an exception and pass some info along which might help others regardless of vendor ??? To make a long story shorter, I had to get an RMA for a return (defective product) yesterday and according to their written policy, I'd have to pay 15% restocking fee and the return postage. I tried to email them but found that email may take 24 hours to get replies so being impatient I tried their "live" chat. Either I got lucky with an excellent employee or live chat works wonders. Anyway I was able to get an RMA immediately with the necessary explanation how to use it (never used one before) and after I explained my problem and what I tried to do to solve it in the live chat, he waived my restocking fee and return shipping costs for the defective product. So kudos to "newegg.com" for their excellent support and perhaps "live" chat is the way to go to get quick informative answers (and perhaps favorable results too) with any on line vendor if it is available. ps-- if it matters (probably not) that defective product was a dual bay exterior hard disk enclosure. It was a real nice one but after trying everything I could think of and what I could read from the net, no go. I am replacing it with a single drive ext. enclosure (different brand and not as nice but has still good ratings). I already have 2 new 500gig seagates to use with it. I'll just swap out the drives with the new single enclosure (at least it will be a bit lighter to carry).
Yup...my new machine is all Newegg. But I'll throw in another $0.02 for Directron. I've purchased keyboards, mice and the like from them in the past with no issues. When I built my machine a few months ago, the case I wanted was out of stock at Newegg so I bought it from Directron....When it arrived, UPS left it in the driveway looking like it had been tossed out of moving truck. The front bezel was damaged. I called them, and got an RMA and they arranged to get UPS back to pick it up. By that time Newegg had them back and $40.00 cheaper. Since they ship from close by I'd get it the next day where as with Directron it would have taken up to a week so I ordered from Newegg and had a credit on my Discover account 5 days later from Directron. You really don't know much about a vendor until something goes wrong. Directron and Newegg both seem to pass with flying colors. Bob
If I can't find it at either newegg.com or zipzoomfly.com, I probably don't need it. I'd consider mwave.com and buy.com a distant 3rd and 4th..... I've RMA'd a few times to both newegg and ZZF, and they've been fantastic. Buy.com has some awfully good prices on 'hot deals', but their default shipping is by far the slowest I've experienced.
See my comment on external drives bought from Buy.com. Apparently you don't always get what you expect from Buy.com, and maybe they don't know what they are selling either... Ben Myers
Years ago Buy.com was a favorite of mine but after reading some recent reviews, I stop buying from them. That said, yes I see they have some well priced specials tho I still hesitate to buy from them after those reviews.
Got to be careful buying any sort of LCD display from them - they have a strict "no returns" and a not so generous dead pixels policy. I bought a small Samsung LCD TV from them that had obviously been returned and repackaged (not to mention the picture quality generally sucked), and they gave me a hard time about returning it. Fortunately I spend enough $$ with them on the business side that they made an exception "just this once" They are great for general computer parts and accessories, but I would never buy any large dollar consumer electronics item from them again. -- Paul
Paul - Good point. I think their policy states that 8 dead pixels are the acceptable limit. Am I wrong? Stew
Yes, I beleive 8 dead pixels is their standard. In their previous website design they stated the return policy and dead pixel policy right up front with the picture of the product and product description. Later on they moved it under the "returns and rebates" tab. So unless you know to click there and look, you could get burned. For example right now they're touting a 26" LG TV deal on the home page - upon closer examination there are no returns and NO EXCHANGES. Ouch. -- Paul
It's a pixel that doesn't light up. It would be black even when the background is another color. A stuck pixel, OTOH, is one that lights up but doesn't change color. Stuck pixels can sometimes be fixed by cycling through all the colors rapidly. A dead pixel is forever. Tom Lake
I think maybe ignorance is bliss for the stuff I already have and I won't try to find any dead pixels, but I'll look at the HDTV delivered today and check for that. Thanks.
