Normally I don't like to make a special post just to plug a vendor but\nI'll make an exception and pass some info along which might help\nothers regardless of vendor ???\n\nTo make a long story shorter, I had to get an RMA for a return\n(defective product) yesterday and according to their written policy,\nI'd have to pay 15% restocking fee and the return postage. I tried\nto email them but found that email may take 24 hours to get replies so\nbeing impatient I tried their "live" chat. Either I got lucky with\nan excellent employee or live chat works wonders. Anyway I was able\nto get an RMA immediately with the necessary explanation how to use it\n(never used one before) and after I explained my problem and what I\ntried to do to solve it in the live chat, he waived my restocking fee\nand return shipping costs for the defective product.\n\nSo kudos to "newegg.com" for their excellent support and perhaps\n"live" chat is the way to go to get quick informative answers (and\nperhaps favorable results too) with any on line vendor if it is\navailable.\n\n\nps-\- if it matters (probably not) that defective product was a dual\nbay exterior hard disk enclosure. It was a real nice one but after\ntrying everything I could think of and what I could read from the net,\nno go. I am replacing it with a single drive ext. enclosure\n(different brand and not as nice but has still good ratings). I\nalready have 2 new 500gig seagates to use with it. I'll just swap out\nthe drives with the new single enclosure (at least it will be a bit\nlighter to carry).