problem with Media XP drive bay that comes with ABIT AT7-MAX2/XP

We have the Abit AT7-MAX2/XP mainboard including the MediaXP drive bay
and we're running Windows XP Professional NL.

Ever since we had this mainboard, the drive bay won't function as it
should. The USB ports function and the sound ports too. But the card
reader doesn't function at all.

At first, the devices are recognized correctly and thus displayed in
'My Computer'. However, as soon as we insert a disk in the device, the
computer gets stuck. After a reboot, there's an exclemation mark in
the Device Manager, telling the 'USB Mass storage device' (translated
from Dutch) won't start and has the error code 10.

Installing USB drivers, removing USB drivers, resetting the BIOS and
removing the device from the device manager all doesn't help a bit.
One remarkable thing: when we disconnect the cable from the drive bay
to the main board, boot the pc and shut it down, connect the cable
again and boot the pc, the drive bay is correctly recognized, only to
repaet the previous described behaviour as soon as we insert a disk in
the card reader.

Please advise.

 

And to be complete: of course we have asked Abit this for more then
two weeks ago, but Abit seems to have no service at all since they
don't even send a confirmation of receipt... :-(