Quality of Dell Tech Support and Dell Sales Representative

A neighbor of mine is interested in purchasing a Dell Studio XPS computer.
She has asked me for help. I remember in the past, Dell had serious
problems with some of their computer models and poor tech support as well.
However, for the past few months I have not closely monitored applicable
computer forums. I hope the situation has changed for Dell?!?!

If anyone has purchased a new Dell computer in the last few months, I would
very much appreciate any comments as to the quality of Dell's current tech
support. Also would appreciate the name and phone number of the Dell sales
rep if he/she was competent in helping with the computer sale. Thanks for
any help, Sam.

 

If you need to talk to sales...I would get the details (without
placing the order) and post them here.
As for Tech Support (for home and not business) in my recent case...it
was pleasant and thorough, and I received the part the next day.
In the 5 Dells I have owned this was my only problem I've had and the
notebook could still be used with a mouse.

 

Most of my experiences with Dell's technical support have been positive.
I've had a few instances where the support tech didn't know what he was
talking about, but most of the time they were plenty competent.

In those few instances where the support rep was way off I was asking a
highly specific and technical question. I guess you have to give them a
little slack in a situation like that.

If you treat these people with respect you will get better service. Keep
in mind that your support rep didn't design the computer, didn't build
it and didn't write the software. They're just trying to do their jobs
and feed their families. They get a lot of abuse (occasionally
justified) so if you treat them well, they'll try their best for you.

To give an example: I called to find out what length of SATA cable I
should buy in order to install my new hard drive without having too much
cable left over. The rep just sent me a right length SATA cable - no charge.

 

Precisely why we now by out computers solely based on value.

The best I can say for Dell is that their Tech Support is better than what
is provided by Microsoft.

Up until two years ago, all our computers were Dell.

No More

Lucky

 

Sorry about the typos.

"we now buy our computers solely based on value."

 

TO: Bob, Daddy, and Christopher, many thanks for your informative replies!

It appears that my neighbor has settled on the Dell Studio XPS 8100 and are
just waiting for my thoughts before making a purchase. It is a bit of
overkill for them but they want a very good computer for themselves and
their grandkids that will last a few years.

Thanks again for your replies, Sam.