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Radeon 8500DV - ATI WDM Tuner This device cannot start. (Code 10)

Discussion in 'ATI' started by Siljo, Jan 30, 2005.

  1. Siljo

    Siljo Guest


    I encountered erorr with Radeon 8500DV.
    TV tuner does not wish to run anymore (VIdeo IN still working)
    In device manager is shown next error.

    ATI WDM Tuner
    This device cannot start. (Code 10)

    Does anybody know how to solve problem.

    Thanks in advance

    PIV 2,6c, 512 DDR400
    Aiw 8500DV
    EPOX 4PDA2+, 865PE chipset
    WinXP pro, SP2
    Catalyst 4.10
    Siljo, Jan 30, 2005
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  2. Siljo

    Paul Murphy Guest

    I'm aware that these are the same symptoms that users with DirectX 9.0b
    with PAL/SECAM cards were experiencing. Upgrading to DirectX 9.0c should fix
    that though. If its a problem that's just cropped up, what changes have you
    made prior to it occurring? The code 10 error may indicate the motherboard
    isn't assigning an IRQ to the VGA card and it actually needs to - ensure
    this option is enabled in the motherboard BIOS. Have you tried running the
    system compatibility check tests under the configuration option and if so
    what did it say (other than there being no Radeon chip present)? I'm using
    an 8500DV with Cat 4.10 and MMC 9.02 and its working fine under XP Pro SP2.

    Paul Murphy, Jan 30, 2005
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  3. Siljo

    Siljo Guest


    I have directx90.c

    There are errors in system compatibilty check

    1. No ATI Radeon ore more recent

    2.Capture driver is not loaded nor ennumerated by the de......

    Regarding BIOS i do not know where to check.
    There is shown that Video adapter use IRQ11
    In device manager is 16.

    Any other idea?
    Siljo, Jan 30, 2005
  4. Siljo

    Paul Murphy Guest

    OK so its not DirectX 9.0b then. If I understand your post correctly you're
    saying BIOS shows the card as using IRQ 11, yet device manager shows it
    using IRQ 16, if this is the case then that likely indicates a problem.
    What's the situation regarding any changes you may have made.... you didn't
    answer my question on that one. Is this a new build that you've not got to
    work yet or is it a machine that was working fine and now isn't anymore - if
    the second situation is the case, what have you done to the machine in
    between it working and it now not working? I presume the latest Intel
    chipset drivers for the motherboard have been loaded? You should find out
    how to get into the BIOS of the motherboard by reading the motherboards
    manual. If you don't have a hardcopy, you can likely download one from the
    Epox website. The actual setting name will be something along the lines of
    "Assign IRQ to VGA" - ensure it's on and if that means changing it, make
    sure you "save changes on exit".

    Paul Murphy, Jan 31, 2005
  5. S³awomir ¯aboklicki, Jan 31, 2005
  6. Siljo

    T Shadow Guest

    Or just remove it and let XP reinstall it. If XP can't find it point it to
    C:\ati\support\folder capture drivers are in. If not sure which one its in
    point to each one till it finds it.
    This assumes you haven't deleted the folder and that C: is your boot drive.
    T Shadow, Jan 31, 2005
  7. Siljo

    Siljo Guest

    I tried, did not help.

    Siljo, Jan 31, 2005
  8. Siljo

    Siljo Guest

    I do not have that option on Bios (regarding IRQ)

    I installed PC from the scratch.

    1. Format C:
    2. Install XP
    3. SP2
    4. Chipset drivers
    5. ATI Drivers 4.10
    6. SB Live driver
    7. SAT-card driver
    8. win media encoder 2
    9. ATI MMC

    Do not know where is problem

    Siljo, Jan 31, 2005
  9. Siljo

    Paul Murphy Guest

    The next best thing then is to ensure that under PNP/PCI Configuration in
    the BIOS, all resources are automatically controlled. Some motherboards have
    known issues with the 8500DVs Firewire functionality. To ensure this isn't
    an issue in your case you can turn off the Firewire functionality of the
    card. There are 2 small slide type switches on the card - ensure they're
    both switched off. In device manager are there spare IRQs? Although PCI
    Steering will allow sharing of IRQs for cards, sometimes problems can occur
    with some hardware when it doesn't get its own IRQ. I'm unsure what step 7
    on your list below refers to - should that read SATA (i.e. the drivers for
    your Serial ATA Controller - I thought these are supposed to be installed
    from a floppy disk by pressing F6 during the initial part of Windows
    installation? If it refers to a satellite TV Decoder card of some type, have
    you tried the machine with that card removed? I presume Win Media Encoder 2
    should read version 9, additionally step 9 makes no mention of installing
    MMCs prerequisite DAO/MDAC and DVD Decoder - were these installed before MMC

    Although that code 10 error makes it look like the capture driver isn't
    installed, if the resources aren't there to allow it to work (or there's a
    conflict), this will also cause this - I believe this is what has happened.
    Once the requires resources are free, the error should go away. Is the
    8500DV a known good card - i.e. you've had it working fine in another
    machine? Its unlikely that this is due to a defective card but it would be
    nice to be able to rule that out as a possibility.

    Paul Murphy, Feb 1, 2005
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