RMA Issues

Discussion in 'Gigabyte' started by John Bissell, Feb 8, 2005.

  1. John Bissell

    John Bissell Guest

    I received an RMA form for my GA-7N400 Pro2 fairly promptly (2 days) from
    Gigabyte support. I shipped the board back to them overnight. At this point,
    it has been 3 weeks and still no replacement. They say on the RMA form that
    it could take up to a month but they told me it seldom takes that long. I
    just assumed that they'd send another board (quickly), not actually repair
    the one I sent in.

    Luckily I have another working system, but this would be a sorry situation
    if I were dead in the water with no backup. What have others experienced in
    RMA times?
    John Bissell, Feb 8, 2005
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  2. John Bissell

    Bob Davis Guest

    I plan as if a mobo failure will take weeks to realize a warranty
    replacement, as that seems to be the norm in the industry, not just with
    Gigabyte. In the past I kept a second system with nearly identical parts
    (mobo, processor, etc.) and a mobile rack that could receive a clone of the
    afflicted computer's HD. Then I could be up and running in no time.

    But my latest build with a GA-8KNXP has no such cloned system, although I
    have two other computers on the network (desktop and notebook) that could
    take over in a pinch. If you have a system that is essential, I'd plan on
    such contingencies, and when they happen you'll be ready.
    Bob Davis, Feb 8, 2005
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  3. John Bissell

    Vince Guest

    Actually, in the business, what they are REALLY doing may be to
    scrounge around for another RMA board with a different problem, eg. a
    hard disk led dysfunction, etc and pass that to you. Let's hope they
    are more genuine than the treatment I got for some RMAs. MBs are
    almost impossible and cost too much to troubleshoot/repair.

    If you get a new one.. good for you but I suggest to look closely at
    the board if they have changed yours for a used one!! Then check it
    quickly to see if it has aother fault.

    You may also remind them that they should not keep you waiting so long
    and if they cannot fix it they should send you a new one asap. People
    should not allow them to behave this way.
    Vince, Feb 9, 2005
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