[QUOTE="TekWiz"]\nYeah, too bad that Dell has sent most of all the formerly U.S.\nwell-paying jobs over to India, and all they need here is someone to\nwipe their corporate dude's butts as they fatten up on high profits\nfrom cheap labor.\n\nLots of those jobs appear to be coming back though. As expected, not\nonly do they find that Americans HATE to deal with other countries\nwhen they need tech support, but other countries are getting smarter\nand building their own companies, and labor ain't so cheap anymore.\n\nAt least now we can know which companies are loyal to the U.S. and\nwhich are not and who not to buy from.[/QUOTE]\n\nI have mixed feelings about this form of outsourcing. In my heart, it\nbothers me to see the jobs go offshore. In my brain, I know it's part of a\nnatural and inevitable process, and we've got to work with the forces of\nnature and create new types of jobs if we want to stay on the cutting edge,\njust as so many jobs we have today (including PC tech support) didn't exist\na generation ago. But putting that aside, I assume telephone tech support\nisn't likely to be much good, be it domestic or foreign. It's hard to find\ngood people for those jobs, and remote diagnosing is often a very hard job\nto do even if you're good. And it's fairly typical to speak with people\nwhose native language isn't English, even here at home. On the balance, I\naspire to avoid tech calls until and unless I know exactly what I want them\nto do (like issue a repair order), and it doesn't greatly matter where the\ncall goes.\n\nHowever, if it makes you feel better, I'll echo your sentiment with respect\nto Dell printers, in the way Dell tries to remain the sole source of printer\ncartridges. Because of this practice, I avoid buying Dell printers. Better\nto stick to printers that can be refilled from the corner store.