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Product Name: G72-B27CL
Operating System: Microsoft Windows 10 (64-bit)
I am stumped.
I have an HP G72-B27CL laptop running Windows 10 and the latest version of the BIOS.
Prior to upgrades factory hardware:
CPU: Intel Pentium 6100
Ram: 4GB (2x2GB) Samsung DDR3 SODIMM
Motherboard: Intel 615849-001 with G1 Socket, up to date BIOS
I decided to upgrade to a faster CPU and increase my RAM. I purchased a used Intel i5-540M on eBay as well as 8GB (2x4GB) of DDR3 RAM.
Upgrades:
CPU: Intel Pentium i5-540M
RAM: 8GB (2x4GB) Crucial DDR3 SODIMM
Issue:
I successfully installed everything 2 weeks ago, and the computer was running just fine for a day. Then I went on vacation for a week. When I returned I realized I forgot to put the screws back in underneath the keyboard, so I pried the keyboard up and accidentally put a scratch on the motherboard. When I went to boot the computer up again, I got a blank screen. The fan would run for 20 seconds and then it would stop and I would see the orange light on the Wi-Fi button and the Caps Lock button would blink once (which means CPU Not Functioning).
Steps taken to resolve:
At this point I concluded that the small scratch I put on the motherboard must have damaged it, despite seeing the Caps Lock code of "CPU Not Functioning," so I purchased a used motherboard from eBay. It was the exact same part number, Intel 615849-001 with G1 Socket. Upon installing it today with the upgraded CPU (i5-540M) and the 8GB of RAM, I had the same result - the computer would not boot and showed the single blink on the Caps Lock button.
I then went through all of the steps listed above with the "new" motherboard, and had no luck with anything.
At this point I have 3 thoughts in my mind:
Operating System: Microsoft Windows 10 (64-bit)
I am stumped.
I have an HP G72-B27CL laptop running Windows 10 and the latest version of the BIOS.
Prior to upgrades factory hardware:
CPU: Intel Pentium 6100
Ram: 4GB (2x2GB) Samsung DDR3 SODIMM
Motherboard: Intel 615849-001 with G1 Socket, up to date BIOS
I decided to upgrade to a faster CPU and increase my RAM. I purchased a used Intel i5-540M on eBay as well as 8GB (2x4GB) of DDR3 RAM.
Upgrades:
CPU: Intel Pentium i5-540M
RAM: 8GB (2x4GB) Crucial DDR3 SODIMM
Issue:
I successfully installed everything 2 weeks ago, and the computer was running just fine for a day. Then I went on vacation for a week. When I returned I realized I forgot to put the screws back in underneath the keyboard, so I pried the keyboard up and accidentally put a scratch on the motherboard. When I went to boot the computer up again, I got a blank screen. The fan would run for 20 seconds and then it would stop and I would see the orange light on the Wi-Fi button and the Caps Lock button would blink once (which means CPU Not Functioning).
Steps taken to resolve:
- Hard reset by unplugging the power and battery and discharging the power botton - no luck
- Tried repeatedly pressing F2 and FN + F2 after pressing the power button - no luck
- Re-installed the old CPU (Pentium 6100) - no luck
- Re-installed the old RAM (4GB of Samsung DDR3) - no luck
- Tried steps 1 & 2 several more times
- Tried different combinations of new and old RAM, including only installing 1 stick at a time
At this point I concluded that the small scratch I put on the motherboard must have damaged it, despite seeing the Caps Lock code of "CPU Not Functioning," so I purchased a used motherboard from eBay. It was the exact same part number, Intel 615849-001 with G1 Socket. Upon installing it today with the upgraded CPU (i5-540M) and the 8GB of RAM, I had the same result - the computer would not boot and showed the single blink on the Caps Lock button.
I then went through all of the steps listed above with the "new" motherboard, and had no luck with anything.
At this point I have 3 thoughts in my mind:
- Is it possible that the motherboard I got from eBay is defective and I just need to try another one? (Possibility)
- Are both of my CPUs actually bad, even though they had worked prior to this whole mess? (Unlikely)
- Could the single blink on the Caps Lock key indicate a failure elsewhere, like the CPU fan? (Possibility)