Last night, I practically told the guy that I was going to fly to\nManila and stangle him. It took me over an hour of buying into his\nnon-sensicle troubleshooting before he would send me out a replacement\nhard drive under warranty. Doh!! I told him it was a bad hard drive in\nthe first 2 minutes of the call!!!\n\nHe was obviously reading from scripted responses and had no idea why\nhe was performing the troubleshooting steps he was given. He refused\nto transfer me to another tech and completely wasted my time. He left\nme completely non-operational, and told me that it was going to take\nmore than five days to get me a new HDD. And this is award-winning\nservice???? Never again!