terrible warranty service

I have a customer to whom I sold 2 Acer AR380 servers - one as
theoperating server, and one as a backup server. Identical computers.
Got the operating server set up, went to set up the duplicate, and I
could not install the OS. Acer said it needed a new motherboard. That
was almost 2 weeks ago. They sent a motherboard to Ontario from Texas
-5 days. They sent out an "appliance repairman" to replace the
motherboard and he screwed it up. Didn't help that they shipped the
motherboard with the CPU sockets totally exposed (no p;astic covers)
and we ended up with a damaged motherboard and possibly CPU. Another 5
days for another board to come from Texas. Hopefully it will arive
before noon tomorrow for installation. And that is with a "next day
onsite" warranty.

Guess I sold my last Acer server.

HP doesn't look any better - bought a new HP scanner and they can't
make it work on Windows 7-64 Pro. The driver software thinks it is XP
64 bit.