terrible warranty service

Discussion in 'Acer' started by clare, Apr 24, 2014.

  1. clare

    clare Guest

    I have a customer to whom I sold 2 Acer AR380 servers - one as
    theoperating server, and one as a backup server. Identical computers.
    Got the operating server set up, went to set up the duplicate, and I
    could not install the OS. Acer said it needed a new motherboard. That
    was almost 2 weeks ago. They sent a motherboard to Ontario from Texas
    -5 days. They sent out an "appliance repairman" to replace the
    motherboard and he screwed it up. Didn't help that they shipped the
    motherboard with the CPU sockets totally exposed (no p;astic covers)
    and we ended up with a damaged motherboard and possibly CPU. Another 5
    days for another board to come from Texas. Hopefully it will arive
    before noon tomorrow for installation. And that is with a "next day
    onsite" warranty.

    Guess I sold my last Acer server.

    HP doesn't look any better - bought a new HP scanner and they can't
    make it work on Windows 7-64 Pro. The driver software thinks it is XP
    64 bit.
    clare, Apr 24, 2014
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