The age old AOpen RMA question.

Discussion in 'AOpen' started by Bryan Williams, Nov 20, 2003.

  1. Hello all,

    I work for a small dealer that has some AOpen CD-RW drives that are
    bad. The distributor we got them from has gone out of business. Does
    anyone know of a method of getting these drives (which are less than a
    year old) replaced by AOpen?

    If you check AOpen's RMA page it does not work and has not worked for
    over six months.

    Is it just the not so stated policy of AOpen not to stand by their
    products? I know in the past this was the case, I guess I am just
    hoping things have changed.

    Many thanks,

    Bryan Williams
    Bryan Williams, Nov 20, 2003
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  2. Bryan Williams

    c Guest

    Bryan, I also deal a lot with AOpen and I have had to RMA 2 motherboards in
    the last year. My distributor has been excellent for getting this done for
    me in a timely manner. I would recommend getting in contact with another
    distributor and setting up an account with them. I would think they would be
    more than willing to help you out with the RMA situation, even if just as a
    goodwill gesture for a new customer. Personally I find AOpen's RMA program
    to be better than most other places I've dealt with, but it could be because
    of my distributor.

    c, Nov 20, 2003
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