Just an observation from my COMPAQ days. They had call centers here\nin the US, but every time you called their standard answer seemed to\nbe "Re-install Windows." I think CAMPAQ called it a "Full Restore"\nbasically it used their OS Disk to reload the OS and in the mean time\nwipe out everything you hadn't backed up. They didn't bother to tell\nyou that little fact either.\n\nYou can cal a good ole US citizen and get crappy advice or you can\ncall someone working overseas and get good advice. What you get in\nthe way of tech support is not a function of where you call.