Just an observation from my COMPAQ days. They had call centers here in the US, but every time you called their standard answer seemed to be "Re-install Windows." I think CAMPAQ called it a "Full Restore" basically it used their OS Disk to reload the OS and in the mean time wipe out everything you hadn't backed up. They didn't bother to tell you that little fact either. You can cal a good ole US citizen and get crappy advice or you can call someone working overseas and get good advice. What you get in the way of tech support is not a function of where you call.