Last Wednesday I ordered a Dell system through their online ordering system.\nThe system came to around 00. During the checkout process I supplied my MC\nnumber. Dell asks if there is a daily limit on the card. Of course, everyone\nhas a daily limit. Mine was 00.\n\nAssuming they asked what the limit was I simply figured they would break the\namount up and make two separate withdrawls. Yhey claim they don't access the\nfunds until they ship your PC. Apparently this is not true as within 3 hours I\nreceived an email advisin me that the credit card comapny rejected\nauthorization.\n\nI called the bank the next morning and was told Dell attempted to withdraw the\nfull amount. The failed authorization put my order on hold. So I called the\n800 number listed in the email and told there was no problem with busting up\nthe amounts and doing two separate transactions. The fellow even told me how\nmuch he was withdrawing at that moment and the balance the next day.\n\nAfter waiting until Saturday and seeing no change in order status and no\nactivity in my bank account I called Dell to see what the problem was.\n\nI was passed around to at least three people. None of them seemed to\nunderstand what my problem was or how it could be rectified. Finally I got\nahold of one lady who understood, said there was no problem however she needed\nto transfer me to another person. After 30 minutes of being on hold I\ncancelled my order.\n\nI then received an email from Dell asking me to reconsider and sine I was such\nan esteemed customer they would provide me with a coupon to use if I\nreordered. They asured me this problem would be rectified if I reordered.\n\nAnd so I did. ANd the same problem has occurred. I've tried all day to\nstraighten this simple matter out and no one at Dell has the intelligence to\nhandle this simple transaction.\n\nDell is a hi-tech company building hi-tech computers but can not handle a\nlo-tech transaction? LOL!\n\nThe customer service I have received from Dell over the past few days is the\nworst I have ever encountered. It's almost laughable. So screw Dell. I've\njust cancelled the second order and tomorrow I'll head down to the store, buy a\ncase, a power supply a motherboard and all the extras and build my own.\n\nI'll probably be better off anyway.