Win XP Pro SP1a kills USB on Presario

Discussion in 'Compaq' started by Steve Wechsler, Feb 25, 2004.

  1. Just bought a Presario S6000Z. It came with Win XP home and I upgraded
    to Win XP Pro (upgraded myself, not a Compaq upgrade). After the
    installation everything was working fine, but when I attempted to
    install XP's SP1A using Windows update, USB devices no longer worked
    (meaning, they didn't even show up in device manager). Devices I tried
    were a CF card reader and a Creative MP3 player. When I uninstalled
    the service pack they started working again. Naturally, HP is
    unwilling to support me since I didn't buy XP Pro from them.

    Any way to get around this mess?

    Please answer in group, thanks.

    Steve Wechsler, Feb 25, 2004
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  2. Steve Wechsler

    Mike S. Guest

    XP may still be using the "old" drivers for the USB ports. There's a MS
    knowledgebase article on this somewhere. Try deleting _all_ the on-board
    USB hardware and letting XP re-detect them and install the new drivers.
    Mike S., Feb 26, 2004
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  3. Steve Wechsler

    Quaoar Guest

    Yes, but do the operation AFTER SP1 is installed.

    Quaoar, Feb 27, 2004
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