Wireless scanning on HP PSC 2510 Photosmart printer

Discussion in 'HP' started by Gordon, May 3, 2004.

  1. Gordon

    Gordon Guest

    I am running Windows XP Home and have just installed the software for
    running the HP PSC 2510 Photosmart printer (several times). I am
    running a wireless network using a Dlink router. Printing, Faxing and
    Copying all work fine.

    However Scanning does not work. I keep getting the following error
    message when trying to set the scanning options from the Director. In
    fact I get this message every time the installation finishes.

    "An error occured communicating with the scanning device. Please
    ensure that the scanning device is connected properly and try again".

    Also when trying to scan from within Adobe Phtotoshop I get:

    "The function you have requested cannot be performed because another
    program already has control of the device. If the program currently
    using the device, save any unsaved work, close the program, and try

    I have uninstalled the software and reinstalled 3 times and keep
    getting this message. I have also downloaded the critical update from
    the HP website.

    The HP website suggests this problem occurs when there is a problem
    with the USB universal host controller. I am not using USB as the
    connection!! Even so I uninstalled the host controller in device
    manager and reinstalled it - needless to say this made no difference!

    I have emailed HP and had no response at all. Can anyone provide some
    help on getting the scanning to work on this all-in-one?

    Gordon, May 3, 2004
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  2. Gordon

    webwary Guest

    Hi Gordon,

    Can't help you with your problem but I am considering this device and
    was wondering whether it has in in built print server? This may be a
    dumb question but I want to be able to print from any PC on my
    wireless network whether or not any other PC is turned on. Also, if
    two people hit print at the same time, I would assume that a print
    server will be needed to sort out who goes first. I have also emailed
    HP with this question with no response -makes one wonder about their
    customer service.
    webwary, May 4, 2004
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  3. Gordon

    Quaoar Guest

    How is the printer connected? What has wireless to do with it? Is the
    printer connected via a print server? Also, what OS?

    Quaoar, May 4, 2004
  4. Gordon

    Gordon Guest

    Hi, thanks for responses
    I am running on Windows XP Home and the printer is connected
    wirelessly via a Dlink adsl router/access point. I am not using the
    machine as a print server and indeed do not believe it comes with this
    functionality. As long as the machine is connected to the network (in
    my case wirelessly) it will enable a user to print from any PC on the
    same network.

    Since initial email I have discovered this may be to do with a problem
    with a file called usbscan.sys but cannot seem to find a fix for it.

    The really annoying thing here is that this is the second of these
    printers that I have had. The first had to be returned due to a
    scratch on the underside of the glass scanning, copying surface. The
    scanning worked when I had that printer. I am convinced it is not a
    hardware issue becuase I managed to prescan via the printers browser
    interface. It is a software incompatibility linked to usb even though
    I am not using usb!!! (if that makes any sense).

    Gordon, May 4, 2004
  5. Gordon

    Quaoar Guest

    Do you have another TWAIN device connected to the computer? Scanners
    and Cameras are TWAIN devices. Windows will only support one active
    TWAIN device, so a camera or another scanner using TWAIN will interfere
    with another such device. OTOH, the scanning function is usually the
    point of failure with multifunction devices and that is fixed with a
    proper deinstallation/reinstallation of the driver. Try
    http://www.coribright.com/Windows/ for support for printer

    Quaoar, May 5, 2004
  6. Gordon

    Alex Guest


    I had the same scanning problem (in the end the PSC 2510 did not even print)
    fixed it in the following way:

    My system is WinXP pro
    My CD was at the 3.1.2 level
    I downloaded (>400 MB!) the 3.5.1 level dated 2004-03-18 from
    I uninstalled the old software completely as described at
    Than I Installed the new version (it did not work with the ethernet cable as
    the manual stated, but Wireless was OK after manual tweaking the network
    When it was installed I started the Update program which even installed
    updates again

    It took a lot of time but so far all the errors I had disappeared

    Alex, May 16, 2004
  7. Hey guys call hp tech support @ 1-800-474-6836 and try to get to the
    support group in nova scotia and they have a fix for your problem
    that works about 95% of the time

    fyi don't do the software updates after the printer is installed an
    working properly because it causes problems

    Posted through www.HowToFixComputers.com/bb - free access to hardware troubleshooting newsgroups.
    hp wireless tech, May 25, 2004
  8. Gordon

    Mrs Stan Guest

    Hi Gordon

    I have exactly the same problem (we're even using the same router) and
    this is what I've just been told by hp support...

    "It's a windows problem. There is no fix for it."
    This however is the workaround they suggested: Get the IP address of
    your printer (Press 'setup' on the printer then scroll down to option
    6 'network' and press 'ok' to get a printout which gives its IP
    amongst other things). Open Internet Explorer and type this IP
    address in to the address bar to access an embedded web server, you
    can then get the PSC to scan. I've tried it and I'm not skilled
    enough to find it very helpful, but apparently there are further
    instructions on microsoft website as to the capabilities of this
    embedded web server. It's certainly better than nothing.

    If you have any luck getting a better solution I'd love to hear about

    Posted through www.HowToFixComputers.com/bb - free access to hardware troubleshooting newsgroups.
    Mrs Stan, Jun 4, 2004
  9. Gordon

    Alex Guest


    the complete thread is not on my newsserver anymore so I do not know the
    detailed question. However I also had scanning problems and they were fixed
    after installation of the latest software from the HP website. Make sure you
    deinstall the old software according to the rules on the hp support website.
    it takes a lot of time bt it was worth the effort, all problems are gone.

    regards, Alex

    troubleshooting newsgroups.
    Alex, Jun 9, 2004
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