I am not particularly strong with hardware so I hope someone here can get me\ngoing in the right direction.\n\nI replaced my old DVD burner with a new SATA one a few months back. It's\nbeen working fine so far but now it's starting to act up. Just now, I was\ntrying to burn a DVD-RW. I put the disk in the drive, which I have labelled\nwithin Windows as my W: drive (W=Write), and waited for My Computer to show\nme the contents of the drive. There was substantial whirring but after a\nlong wait, still no disk contents. Finally, I got fed up with waiting and\nput in a different DVD-RW. Another long wait and still no joy. I tried it\nagain with twice with more DVD-RWs. Still nothing. When I go to My Computer,\nI get nothing at all; it's not showing ANY of the hard drives or my DVD\nburner or anything else. There's just an hourglass when I move the mouse\nover that window. If I click the red X, I get a "not responding" message.\nBeing very patient doesn't help. Trying a different disk doesn't help. I'm\nnot sure what else to do to resolve this situation.\n\nDevice manager has no warning or error flags. Windows says the device is\nworking. I tried running the Hardware Update Wizard to update the drivers;\nit's been spinning its wheels for a couple of hours now. If I press Cancel\nor Back, the button press is just ignored. Task Manager shows INCDsrv.exe\nusing roughly 22% of the CPU.\n\nI don't hear any drive activity and haven't for some time. Ending the\nINCDsrv.exe process doesn't stop the wheel-spinning in Hardware Update\nWizard. My Computer is "not responding" when I try it again.\n\nI haven't made any hardware changes since I installed the DVD burner before\nChristmas.\n\nI'm really not sure what to do or try next. Can anyone give me some\nsuggestions?\n\nI'm running the ASUS M3A motherboard. I have Windows XP SP3 as my OS.