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ZD7000 Video Card and Display Issues

Discussion in 'Laptops' started by blake110011, Jul 6, 2006.

  1. blake110011

    blake110011 Guest

    Fellow ZD7000 Users... your answer is here.

    For those of us fighting for our laptops, trying to help HP understand
    that this is a huge issue among people like myself who had spent
    thousands of dollars to purchase this mobile desktop beast.

    The mainboard/video hardware combo sucks massive elephant undergirth.

    But after much research, reading forums here is a simple, and effective
    way, to remedy your problem as HP has finally broken down (But not made
    public knowledge of) and aggreed to address this issue.

    THEY WILL REPAIR DEFECTIVE VIDEO CARDS EVEN OUT OF WARRANTY

    and the cost of this miracle... Drum roll please.... ZERO

    follow these simple instructions:

    1. Contact HP Customer technical support 1-800-474-6836
    2. Speak with a technician, describe your problem about your defective
    video card.
    3. Let them know you'd like it repaired under the Repair service noted
    in their global alerts.
    4. If they cant find the alert (Which most of the technicians will
    probably say) do not get frustrated, just politely ask them to
    reference the alert archives backdated around april 20th 2006. They
    will find it.
    5. Just provide pertinant information to complete the service. They
    will send a box, with packing material, instructions, and a return
    label. Turnaround is about 3-5 buisness days.

    HP is aware of this issue, but dont get irate, if you were in the shoes
    of a company owners like this that sold a defective product, you'd try
    to downsize loss of revenue generated by repairs. But they offer this
    service because they know the deal on our hardware. Take care all of
    you and good luck. If you have any other questions pertaining to this
    post please understand this service deals specifically, and not outside
    of DEFECTIVE VIDEO CARDS AND VIDEO DISPLAY ISSUES. This has no bearing
    as to the REPAIR OF ANY OTHER PARTS OR HARDWARE/SOFTWARE OF THE zd7000.

    This post is merely informative and not an advertisement. Its intents
    are purely to provide ZD7000 owners with information associated with
    defective video cards.


    Good Luck

    Blake
     
    blake110011, Jul 6, 2006
    #1
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  2. blake110011

    rdboatman Guest

    Blake

    I just wanted to say Thank-You for this information as it saved me
    $300 bill for a motherboard replacement :D . My experience related
    little differently but persistence paid off. The first time I calle
    they never passed me to hardware support and instead insisted that m
    warranty expired and they didn't see any recalls for my ZD7260.
    called back and got somebody else who passed me to hardware support.
    They confirmed the problem created a order# and will replace th
    motherboard for free :)

    Bottomline: If it doesn't work for you the first time you call tr
    again

    Ric
     
    rdboatman, Jul 30, 2006
    #2
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  3. blake110011

    Beaner Guest

    I would like to think that this works, but I am not getting too far. I
    was told that the computer was out of warranty and it would cost me
    $298 to fix it. One of the tech people claims to have extensively
    searched the archives but could find nothing. At Rich's suggestion I
    tried to access a hardware tech and was told that it would cost me $45
    to talk to one of these people. Do either of you have more specific
    info for example the title of the global alert or how to persuade them
    to put me in touch with the "appropriate people"?

    Mark
     
    Beaner, Aug 7, 2006
    #3
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